Guest Reservations Specialist – Hospitality

The-Tower-Hotel-; Waterford; Sur place; EUR 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

Second night free

Food discount

Spa discount

Golf on-site

Résumé du poste

Tower Hotel & Leisure Centre, Waterford is seeking a full-time Reservations Agent to join our team. This role suits an organised, customer-focused individual who enjoys a busy hotel environment and turning enquiries into bookings.

Experience in hotel reservations or reception is preferred, with strong communication and attention to detail. Some weekend or public holiday work may be required. Opportunity for career progression within Neville Hotels group.

Qualifications

• Excellent written and spoken English.
• A friendly, professional and positive approach.
• Strong communication and customer service skills.
• Excellent attention to detail.
• Good organisational skills and the ability to prioritise workload in a busy environment.
• Confidence communicating with guests by telephone and email.
• A commercial approach with the ability to convert enquiries into bookings.
• Experience using Hotsoft would be an advantage.
• Knowledge of online travel agents and third-party booking platforms would be an advantage.
• Good computer and administration skills.
• The ability to work effectively both independently and as part of a team.

Responsabilités

• Handling incoming telephone, email and online reservation enquiries in a professional, friendly and efficient manner.
• Providing guests with accurate information regarding bedrooms, packages, rates and hotel facilities.
• Converting enquiries into confirmed bookings and identifying opportunities to maximise room sales and revenue.
• Processing individual and group reservations accurately on the hotel reservations system.
• Inputting group rooming lists and ensuring booking information is complete and accurate.
• Liaising with corporate clients, tour operators, travel agents and third-party booking partners.
• Managing amendments, cancellations and special requests.
• Ensuring guest preferences and requirements are accurately recorded and communicated to the relevant departments.
• Developing a strong working relationship with Reception, Sales and other hotel departments.
• Identifying potential business opportunities and passing relevant leads to the Sales team.
• Completing departmental procedures and daily checklists.
• Providing consistently high standards of guest service from initial enquiry through to arrival.

Description du poste

Tower Hotel & Leisure Centre, Waterford is seeking a full-time Reservations Agent to join our team. This role suits an organised, customer-focused individual who enjoys a busy hotel environment and turning enquiries into bookings.

Experience in hotel reservations or reception is preferred, with strong communication and attention to detail. Some weekend or public holiday work may be required. Opportunity for career progression within Neville Hotels group.