Guest Reservations Specialist — Growth & Academy Training

Dalata Hotel Group; Dublin; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Free meals

Discounts F&B

Room rate discount

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group is seeking a Reservations Agent in Dublin to manage guests’ reservations, provide pricing and facility details, and upsell services across our hotels. You will engage with guests, confirm details, and ensure a memorable stay.

The role offers a supportive environment with succession opportunities, the Dalata Academy, and employee benefits such as meals, staff discounts, and pension information.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel in a similar role.

Responsibilities

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest’s stay.

Skills

Excellent customer service

Independent worker

Communication skills

Work well under pressure

Hospitality experience

Job description

Dalata Hotel Group is seeking a Reservations Agent in Dublin to manage guests’ reservations, provide pricing and facility details, and upsell services across our hotels. You will engage with guests, confirm details, and ensure a memorable stay.

The role offers a supportive environment with succession opportunities, the Dalata Academy, and employee benefits such as meals, staff discounts, and pension information.