Reservation Supervisor

Dalata Hotel Group; Galway; Vor Ort; EUR 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all</

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our 

Staff appreciation Initiatives, team &

Zusammenfassung

Dalata Hotel Group in Galway is seeking an attentive Reservations Officer to manage day-to-day operations in the reservations office and support revenue goals.

You will work closely with the Revenue Manager and DOS to maximise room revenue and occupancy, update the revenue system, and ensure guest requests are honoured. A year of experience in a similar role and strong English are essential. Benefits include employee meals, staff discounts, and development opportunities through Dalata Academy.

Qualifikationen

• 1 year of experience in a similar reservations role.
• Excellent organizational skills with the ability to delegate tasks.
• Warm, friendly and approachable when interacting with staff and guests.
• Excellent written and spoken English.
• Tour group experience is desirable; hotel experience preferred.

Aufgaben

• Manage day-to-day operations in the reservation office.
• Continuously update the hotel's revenue system.
• Assist in maximizing room revenue, occupancy and yield management.
• Collaborate with the Revenue Manager and DOS for efficient department operations.
• Ensure guests' requests are honoured.

Kenntnisse

Customer service

Excellent communication

Organizational skills

Team player

Independent work

Reservation experience

Tour group experience desirable

Jobbeschreibung

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

What You Will Do

• Manage the day-to-day operations in the reservation office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the Revenue Manager and DOS to ensure the efficient running of the department.
• To ensure our guests' requests are honoured.

What You Will Need

• 1 year of experience in a similar role.
• Excellent organizational skills with the ability to oversee and delegate tasks to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• Excellent written and spoken English
• The ability to work independently as well as part of a team.
• Tour Group experience is desired.
• Experience with a 3/4-star hotel is desired but not essential

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.