Guest Experience Team Lead

Jones Lang LaSalle Incorporated; Leinster; On-site; EUR 42,000 - 62,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Guest Services Ambassador Team Lead in Ireland to lead reception and guest experiences. You will set a first-class example for the reception team and ensure services meet global standards.

The role requires strong leadership, event awareness, and a passion for exceptional guest service across the lobby, with cross-training and close liaison to security and facilities teams.

Qualifications

• Hospitality/retail/ large reception experience.
• People management experience essential.
• Strong customer service background in a fast-paced environment.
• Intermediate-advanced IT skills (Gmail and Google docs preferred but not essential).
• Fluent English essential.

Responsibilities

• Be accountable for the day to day execution of all Guest Services operations (including the lobby space & reception desks).
• Proactively be ‘in the know’ of events happening that affect guest experience.
• Ensure GSA team are knowledgeable about the business, local area and activities happening to be able to share in conversation or when asked.
• Ensure GSA Team deliver service as per expectations & processes.
• Book training where necessary for all team members, ensuring a high level of customer service, writing style, communication style and inclusion/diversity.
• Ensure GSAs are cross trained and have a good level of flexibility whichever role or task that need to cover each day.
• Be accountable for the execution of pre-registering & checking in all external visitors as per global/regional processes (including H&S and Security protocols).
• Drive the education & communication of guest services processes locally to the wider business.
• Proactively drive initiatives and partake in the development of enhancing customer experience.

Skills

Hospitality/retail background

People management

Customer service

IT skills: Gmail/Google Docs

Fluent English

Job description

Jones Lang LaSalle Incorporated is seeking a Guest Services Ambassador Team Lead in Ireland to lead reception and guest experiences. You will set a first-class example for the reception team and ensure services meet global standards.

The role requires strong leadership, event awareness, and a passion for exceptional guest service across the lobby, with cross-training and close liaison to security and facilities teams.