Workplace Experience Lead - Hospitality & Service

JLL; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

JLL in Dublin is seeking a Workplace Experience Ambassador to deliver exceptional client experience daily through proactive service and high-touch engagement. You will be the primary point of contact for client employees, welcoming them at reception, conducting floor walks, and ensuring spaces are well stocked and maintained.

The role requires 3–5 years in hospitality or facilities, strong communication, and proficiency in Microsoft Office. A bachelor’s degree is preferred.

Qualifications

• 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal and written communication skills with ability to communicate professionally.

Responsibilities

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Assist with client events and serve as training center concierge for internal and external events as needed

Skills

Customer service

Hospitality

Communication

Time management

Multitasking

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Teams

Excel

PowerPoint

Word

OneNote

Outlook

Job description

JLL in Dublin is seeking a Workplace Experience Ambassador to deliver exceptional client experience daily through proactive service and high-touch engagement. You will be the primary point of contact for client employees, welcoming them at reception, conducting floor walks, and ensuring spaces are well stocked and maintained.

The role requires 3–5 years in hospitality or facilities, strong communication, and proficiency in Microsoft Office. A bachelor’s degree is preferred.