Guest Experience Host — Front Desk at a Growing Hotel

Dalata Hotel Group plc; Galway; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through our<

Staff appreciation Initiatives, fun团队

Job summary

Dalata Hotel Group plc is seeking a Receptionist to greet guests on arrival and ensure a warm and efficient welcome at our Galway property. You will register guests, process payments and provide local information to help guests make the most of their stay.

In this role, you will maintain guest records in our computer system, manage reservations, and assist guests with inquiries while keeping room keys secure. A friendly demeanor and strong communication are essential.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

Skills

Customer service

Communication

Independence

Calm under pressure

Job description

Dalata Hotel Group plc is seeking a Receptionist to greet guests on arrival and ensure a warm and efficient welcome at our Galway property. You will register guests, process payments and provide local information to help guests make the most of their stay.

In this role, you will maintain guest records in our computer system, manage reservations, and assist guests with inquiries while keeping room keys secure. A friendly demeanor and strong communication are essential.