Guest Experience Porter - Hotel Day Shift

Hodson Bay Hotel; Athlone; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Sheraton Fitness & Pool access

Meals on duty

Staff discounts at The Spa

Discounted rates at Hodson Bay Group  

Rate discounts at Marriott properties

Associate of the Month

Refer a Friend Scheme

Active Sports & Social Club

Job summary

Sheraton Athlone Hotel, part of the Hodson Bay Group, invites applications for the role of Hotel Day Porter. In this dynamic position you will support every department to ensure a flawless guest experience, working with management to exceed guest expectations and maintain the high standards of our hotel.

Key duties include guest requests, assisting with room service and luggage, setting up meeting rooms, conducting safety checks, and promoting hotel services.

Qualifications

• Full flexibility on weekdays and weekends essential.
• At least one year experience in a similar role desirable.
• Outstanding customer care skills.
• Self-motivation and the ability to work independently.
• Excellent communication skills.
• Knowledge of AV equipment desirable.
• Resilience and the ability to perform under pressure.
• Fluency in written and spoken English is essential.

Responsibilities

• Respond promptly and professionally to guest requests, prioritising guest care.
• Assist with room service and manage guest luggage transportation.
• Set up and refresh meeting rooms.
• Conduct regular security checks and participate in drills.
• Familiarise with hotel layout and local amenities.
• Observe safety rules and keep materials/equipment safe.
• Report incidents and take action on incidents of accidents/fire/damage.
• Uphold customer relations policy and promote services to guests.
• Maintain high standards of personal hygiene and appearance.

Skills

Customer care

Communication skills

English fluency

Flexibility

Independence

Safety awareness

Tools

AV equipment knowledge

Job description

Sheraton Athlone Hotel, part of the Hodson Bay Group, invites applications for the role of Hotel Day Porter. In this dynamic position you will support every department to ensure a flawless guest experience, working with management to exceed guest expectations and maintain the high standards of our hotel.

Key duties include guest requests, assisting with room service and luggage, setting up meeting rooms, conducting safety checks, and promoting hotel services.