Conference & Events Porter - Guest Care Pro

Hodson Bay Hotel; Ireland; Remote; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Gym access

Meals provided

Free parking

Staff discount

Career development

Job summary

Hodson Bay Hotel in Ireland is seeking a friendly Hotel Porter to join our team. You will help guests with luggage, provide information about hotel amenities, and ensure a high level of service throughout their stay.

The role involves assisting with conferences and events, collaborating with other departments, and maintaining a clean, welcoming environment for guests. Training will be provided, and flexiblity across weekdays and weekends is preferred.

Qualifications

• 1 year experience as Hotel Porter or similar role in a 4* Hotel environment is preferred however it is not essential as full training will be provided
• Good level of written and spoken English
• Available to work mid-week and weekend shifts
• Excellent customer service skills

Responsibilities

• Provide attentive service to guests, catering to their needs and ensuring satisfaction throughout their stay.
• Assist guests with their luggage upon arrival and departure, ensuring their belongings are safely transported to and from their rooms.
• Provide guidance and assistance to guests regarding hotel amenities, facilities, and local attractions.
• Provide exemplary customer service at all times, addressing guests’ inquiries, concerns, and requests promptly and courteously.
• Maintain a professional appearance and demeanour while interacting with guests, striving to exceed their expectations and create a positive impression of the hotel.
• Set up conference rooms and event spaces according to specified layouts and requirements.
• Assist event organizers and attendees with logistical support, including equipment setup, AV needs, and room configurations.
• Ensure the cleanliness and tidiness of conference rooms and event spaces before, during, and after events.
• Monitor and report any maintenance issues, safety hazards, or security concerns to the appropriate department for prompt resolution.
• Conduct regular inspections of public areas, ensuring they are clean, organized, and presentable to guests at all times.

Skills

Customer service

Communication skills

Teamwork

English proficiency

Job description

Hodson Bay Hotel in Ireland is seeking a friendly Hotel Porter to join our team. You will help guests with luggage, provide information about hotel amenities, and ensure a high level of service throughout their stay.

The role involves assisting with conferences and events, collaborating with other departments, and maintaining a clean, welcoming environment for guests. Training will be provided, and flexiblity across weekdays and weekends is preferred.