Conferencing Porter

Hollybank Trustees Ltd; Athlone; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Gym & Swimming Pool access

Meals provided on duty

Free parking

Hotel discounts

Employee of the Month

Health & Wellness programme

Subsidized staff taxi service

Job summary

Hodson Bay Hotel is seeking a friendly Hotel Porter to join our team in Athlone, Co. Westmeath. The role is on site, permanent and full-time, with flexibility across weekdays and weekends to suit event schedules and guest needs.

We offer strong employee benefits, recognition, and opportunities to work across departments while delivering exceptional guest service in a busy 4* environment.

Qualifications

• Warm, friendly and engaging personality with pride in guest care.
• Good level of written and spoken English.
• 1 year experience as Hotel Porter or similar role in a 4* hotel is preferred but training will be provided.

Responsibilities

• Provide attentive service to guests and cater to their needs throughout their stay.
• Assist guests with luggage on arrival and departure and ensure belongings are transported safely.
• Provide guidance on hotel amenities, facilities and local attractions.
• Deliver excellent customer service and promptly address inquiries and requests.
• Set up conference rooms and event spaces according to layouts and requirements.
• Collaborate with housekeeping, front desk and maintenance to ensure seamless guest experiences.
• Maintain professional appearance and adhere to uniform and grooming standards.

Skills

Guest service

English proficiency

Job description

Location: On site / Athlone, Co. Westmeath, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

We are excited to announce we are looking for a Hotel Porter to join our friendly team at Hodson Bay Hotel.

We are particularly interested in candidates who are fully flexible for full time hours. Candidates must be flexible to work across weekdays & weekends, when needed.

The Hodson Bay Hotel is part of the Hodson Bay Group. With over 700 employees from over 50 countries worldwide, Hodson Bay Group is committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.

Hodson Bay Hotel has been recently certified as a Great Place to Work®, and we have also received the 'Excellent Employer 2025' Award from Failte Ireland Employer Excellence.

The main duties of the Hotel Porter will involve assisting with conferences and events within the hotel, assisting guests requests & providing excellent guest care at all times.

The successful candidate will gain experience working with all Departments throughout the hotel to assist with the smooth running of the day-to-day operations.

The Hotel Porter will work closely with the management team to ensure that we exceed our guest expectations every time.

Key Responsibilities

• Provide attentive service to guests, catering to their needs and ensuring satisfaction throughout their stay.
• Assist guests with their luggage upon arrival and departure, ensuring their belongings are safely transported to and from their rooms.
• Provide guidance and assistance to guests regarding hotel amenities, facilities, and local attractions.
• Provide exemplary customer service at all times, addressing guests' inquiries, concerns, and requests promptly and courteously.
• Maintain a professional appearance and demeanour while interacting with guests, striving to exceed their expectations and create a positive impression of the hotel.
• Set up conference rooms and event spaces according to specified layouts and requirements.
• Assist event organizers and attendees with logistical support, including equipment setup, AV needs, and room configurations.
• Ensure the cleanliness and tidiness of conference rooms and event spaces before, during, and after events.
• Monitor and report any maintenance issues, safety hazards, or security concerns to the appropriate department for prompt resolution.
• Conduct regular inspections of public areas, ensuring they are clean, organized, and presentable to guests at all times.
• Adhere to hotel policies and procedures regarding health, safety, and security protocols.
• Collaborate effectively with other hotel departments, including housekeeping, front desk, and maintenance, to ensure seamless guest experiences and operational efficiency.
• Communicate efficiently with colleagues and supervisors, providing support and assistance as needed to maintain high standards of service.
• Maintain a professional appearance by adhering to uniform standards and grooming guidelines at all times.

A little bit about you

• You have a warm, friendly and engaging personality and will take pride in providing excellent guest care at all times
• Good level of written and spoken English
• 1 year experience as Hotel Porter or similar role in a 4* Hotel environment is preferred however it is not essential as full training will be provided
• Available to work mid-week and weekend shifts
• Ability to take initiative and anticipate customer needs
• Enjoy working in a fast paced environment

Why work with us?

• Complimentary use of Hodson Bay Hotel's Gym & Swimming Pool
• Meals provided while on Duty
• Free Parking
• Hotel Discounts across the Hodson Bay Group
• Motivational Benefits - Employee of the Month etc
• Health & Wellness Programme
• Subsidized staff taxi service - Athlone town

At Hodson Bay Hotel, our people are at the heart of everything we do. You will be joining a welcoming, supportive team where your contribution will be valued and where you can continue to grow and develop.

As part of the Hodson Bay Group—proudly holding Gold certification in Fáilte Ireland’s Employer Excellence Programme, Silver accreditation from Investors in Diversity, and recently recognised as one of Ireland’s Happiest Workplaces for 2025 in association with The Sunday Times, the Hodson Bay Hotel is committed to fostering a culture of growth, opportunity, and continuous development for driven and ambitious team members.

We prioritise fostering a people-centric culture where mutual respect and trust create a thriving work atmosphere.

Hodson Bay Group is an Equal Opportunities Employer. We welcome applications from all suitably qualified candidates. Should you require accommodation or support during any stage of the recruitment process, please let us know and we will work with you to meet your needs.