Guest Experience Manager - Front Desk Lead

Grand Hotel Malahide; Dublin; Híbrido; EUR 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working conditions

Meals on duty

Complementary Arena Gym access

Complementary staff parking on site

Staff recognition schemes

Family and Friends discounts across F

Cycle to work scheme

Cash saving scheme

Refer a friend scheme

Descripción de la vacante

The Grand Hotel Malahide is seeking an experienced Reception Manager to lead the front desk team and ensure guests receive a seamless, first-class experience. You will oversee reception duties, duty management shifts, and collaborate with departments to maintain exceptional standards across the property.

The ideal candidate will have 2-3 years’ experience in a similar 4*/5* hotel, strong English communication, and the ability to perform under pressure while motivating staff and upholding best

Formación

• 2-3 years experience in a similar 4*/5* property
• Excellent communication and interpersonal skills
• Ability to cope well under pressure
• Be flexible, adaptable, approachable and to lead by example
• Good command of English Language

Responsabilidades

• To greet guests in a warm and friendly manner outlining the facilities of the Hotel
• Check in and out guests efficiently and professionally according to agreed Standard Operating Procedures
• To oversee that all Departmental floats are signed in and out in the correct manner
• To pass over correct and detailed information to the following shift ‘pass-over’
• To develop and motivate your team will be a key focus
• To ensure all mandatory training and SOP's are maintained
• Assist with the recruitment & selection process ensuring that we recruit the best in the business

Conocimientos

People Management

Organisational skills

Warm welcome

Descripción del empleo

The Grand Hotel Malahide is seeking an experienced Reception Manager to lead the front desk team and ensure guests receive a seamless, first-class experience. You will oversee reception duties, duty management shifts, and collaborate with departments to maintain exceptional standards across the property.

The ideal candidate will have 2-3 years’ experience in a similar 4*/5* hotel, strong English communication, and the ability to perform under pressure while motivating staff and upholding best