Hotel Reception Manager

Grand Hotel Malahide; Malahide; On-site; EUR 35,000 - 42,000; Full time

Benefits offered by this job

Flexible working conditions

Meals on duty

Complementary use of Arena Gym

Complementary staff parking on site

Staff recognition schemes

Discounted rates across FBD hotels & F

Job summary

Grand Hotel Malahide in Ireland is seeking an experienced Reception Manager to oversee the reception team at a 4*/5* property. You will ensure exceptional guest experiences and manage duty management shifts when required.

The ideal candidate has 2-3 years at a similar 4*/5* property, strong communication skills, attention to detail, and the ability to perform under pressure. Join a friendly team and contribute to delivering excellence in service.

Qualifications

• 2-3 years experience in a similar 4*/5* property
• Excellent communication and interpersonal skills
• Attention to detail
• Ability to cope well under pressure
• Be flexible, adaptable, approachable and to lead by example
• Good command of English Language

Responsibilities

• Greet guests in a warm and friendly manner and outline hotel facilities
• Check in and out guests efficiently and professionally according to SOPs
• Oversee that departmental floats are signed in and out correctly
• Pass over detailed information to the next shift during handovers
• Develop and motivate the reception team as a key focus
• Ensure all mandatory training and SOPs are maintained
• Assist with recruitment and selection processes to hire the best in the business

Skills

Excellent communication

Interpersonal skills

Attention to detail

Lead by example

Leadership

English language

Job description

Reception Manager - 4* Grand Hotel Malahide

We now have a fantastic oppportunity for an experienced Reception Manager to join our team at The Grand Hotel, part of FBD Hotels & Resorts . The successful candidate will oversee the management of the reception team and ensure that our guests experience is second to none! They will also be required to complete duty management shifts on occasion.

Responsibilities will include:

• To greet guests in a warm and friendly manner outlining the facilities of the Hotel
• Check in and out guests efficiently and professionally according to agreed Standard Operating Procedures
• To oversee that all Departmental floats are signed in and out in the correct manner
• To pass over correct and detailed information to the following shift ‘pass-over’
• To develop and motivate your team will be a key focus
• To ensure all mandatory training and SOP's are maintained
• Assist with the recruitment & selection process ensuring that we recruit the best in the business

The ideal candidate:

• 2 - 3 years experience in a similar 4*/ 5* property
• Excellent communication and interpersonal skills
• Attention to detail
• Ability to cope well under pressure
• Be flexible, adaptable, approachable and to lead by example
• Good command of English Language

Perks of joining the team:

We have a very friendly and helpful team and we hope you will fit right into our family. We provide:

• Flexible working conditions
• Meals on duty
• Complementary use of the award winning Arena Gym
• Complementary Staff parking on site
• Staff recognition Schemes
• Family and Friends discounted rates across FBD hotels & FBD Insurance
• Taxsaver Scheme
• Cycle to work Scheme
• Cash saving scheme
• 'Refer a friend' scheme