Hotel Reception Manager

Grand Hotel Malahide; Dublin; Hybrid; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Flexible working conditions

Meals on duty

Complementary Arena Gym access

Complementary staff parking on site

Staff recognition schemes

Family and Friends discounts across F

Cycle to work scheme

Cash saving scheme

Refer a friend scheme

Job summary

The Grand Hotel Malahide is seeking an experienced Reception Manager to lead the front desk team and ensure guests receive a seamless, first-class experience. You will oversee reception duties, duty management shifts, and collaborate with departments to maintain exceptional standards across the property.

The ideal candidate will have 2-3 years’ experience in a similar 4*/5* hotel, strong English communication, and the ability to perform under pressure while motivating staff and upholding best

Qualifications

• 2-3 years experience in a similar 4*/5* property
• Excellent communication and interpersonal skills
• Ability to cope well under pressure
• Be flexible, adaptable, approachable and to lead by example
• Good command of English Language

Responsibilities

• To greet guests in a warm and friendly manner outlining the facilities of the Hotel
• Check in and out guests efficiently and professionally according to agreed Standard Operating Procedures
• To oversee that all Departmental floats are signed in and out in the correct manner
• To pass over correct and detailed information to the following shift ‘pass-over’
• To develop and motivate your team will be a key focus
• To ensure all mandatory training and SOP's are maintained
• Assist with the recruitment & selection process ensuring that we recruit the best in the business

Skills

People Management

Organisational skills

Warm welcome

Job description

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 201 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 201 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T Show more

Skills and attributes

• People Management
• Organisational skills
• Warm welcome

Description

Reception Manager - 4* Grand Hotel Malahide

We now have a fantastic oppportunity for an experienced Reception Manager to join our team at The Grand Hotel, part of FBD Hotels & Resorts . The successful candidate will oversee the management of the reception team and ensure that our guests experience is second to none! They will also be required to complete duty management shifts on occasion.

Responsibilities will include:

• To greet guests in a warm and friendly manner outlining the facilities of the Hotel
• Check in and out guests efficiently and professionally according to agreed Standard Operating Procedures
• To oversee that all Departmental floats are signed in and out in the correct manner
• To pass over correct and detailed information to the following shift ‘pass-over’
• To develop and motivate your team will be a key focus
• To ensure all mandatory training and SOP's are maintained
• Assist with the recruitment & selection process ensuring that we recruit the best in the business

The ideal candidate:

• 2 - 3 years experience in a similar 4*/ 5* property
• Excellent communication and interpersonal skills
• Ability to cope well under pressure
• Be flexible, adaptable, approachable and to lead by example
• Good command of English Language

Perks of joining the team:

We have a very friendly and helpful team and we hope you will fit right into our family. We provide:

• Flexible working conditions
• Meals on duty
• Complementary use of the award winning Arena Gym
• Complementary Staff parking on site
• Staff recognition Schemes
• Family and Friends discounted rates across FBD hotels & FBD Insurance
• Cycle to work Scheme
• Cash saving scheme
• 'Refer a friend' scheme

Interview Steps

• Shortlist

On-site Gym or Fitness Discounts

Flexible Schedules

Professional Development + Growth

EAP (Employee Assistance Programme)

Staff Discounts

Professional Coaching

Team Bonding Events

Opportunities for Advancement

Great Location

Work/Life Balance

Employee Recognition

Employee Referral Bonus

Free onsite parking

Learning and Development opportunities

E-Learning and Development opportunities

The Grand Hotel Malahide is an Equal Opportunity Employer