Experienced Hotel Reservations Agent

OASIS Group; Dublin; Hybrid; EUR 28,000 - 35,000; Part time

Benefits offered by this job

Complimentary parking on site

Free use of Arena Fitness Gym

Staff discounts across FBD Hotels

Taxsaver Scheme

Cycle to Work Scheme

Refer a Friend bonus scheme

Flexible Schedules

Professional Development

Job summary

The iconic Grand Hotel Dublin is seeking a Reservations Agent to join our Sales & Reservations team. This role requires previous hotel experience and involves supporting reservation agents, ensuring top-notch customer service, and managing inventory.

The ideal candidate thrives in a fast-paced environment, pays attention to detail, and possesses excellent organisational and communication skills. Enjoy perks like complimentary parking, gym access, and discounts across the FBD Hotels Group.

Qualifications

• Previous experience in a similar role in a hotel environment.
• Ability to prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Excellent organisational and communication skills.
• Flexibility in day-to-day job demands.

Responsibilities

• Support reservation agents with individual reservations and inquiries.
• Adhere to hotel SOPS and company policies.
• Ensure the highest level of customer service at all times.
• Contribute to yield management to achieve accommodation targets.
• Maintain accurate inventory control for rooms.

Skills

Administration

Attention to Detail

Fast-Paced, Independent Thinker

Reservations

Job description

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 201 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel's seafront restaurant, showcasing the very best of fresh, local produce. Discover T

Skills and attributes

• Administration
• Fast-Paced, Independent Thinker
• Reservations
• Attention to Detail

Description

Reservations Agent – 4* Grand Hotel, Malahide - experienced applicants only

Part of the FBD Hotels & Resorts group, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

Supporting reservation agents with individual reservations/enquiries

Adhering to hotel SOPS and company policies

Ensure the highest level of customer service at all times

Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.

Assisting in maintaining accurate inventory control for rooms

Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back

Assisting Manager with departmental reporting for both properties

Managing rate codes, group booking platform and systems utilisation

Supporting Departmental Manager with day to day running of department for both properties.

The ideal candidate will have:

Previous experience in a similar role in a hotel environment

Ability to prioritize in a fast-paced environment

Accuracy & strong attention to detail

Flexibility in day-to-day job demands

Excellent organisational and communication skills

Work well within a team environment and also be able to use own initiative

Perks of Joining the Team:

• Complimentary parking on site
• Free use of Arena Fitness Gym
• Staff, family & friends discounts across the FBD Hotels Group
• FBD Insurance 15% Discount
• Taxsaver Scheme & Cycle to Work Scheme
• Cash Saving Scheme – Save as You Earn
• Refer a Friend bonus scheme
• Colleague Discounted Dry Cleaning Service

On-site Gym or Fitness Discounts

Flexible Schedules

Professional Development + Growth

EAP (Employee Assistance Programme)

Staff Discounts

Professional Coaching

Team Bonding Events

Opportunities for Advancement

Great Location

Work/Life Balance

Employee Recognition

Employee Referral Bonus

Free onsite parking

Learning and Development opportunities

E-Learning and Development opportunities

The Grand Hotel Malahide is an Equal Opportunity Employer