Flexible Guest Experience Lead - Reception & Team Growth

Grand Hotel Malahide; Malahide; Sur place; EUR 35 000 - 42 000; Plein temps

Avantages offerts par ce poste

Flexible working conditions

Meals on duty

Complementary use of Arena Gym

Complementary staff parking on site

Staff recognition schemes

Discounted rates across FBD hotels & F

Résumé du poste

Grand Hotel Malahide in Ireland is seeking an experienced Reception Manager to oversee the reception team at a 4*/5* property. You will ensure exceptional guest experiences and manage duty management shifts when required.

The ideal candidate has 2-3 years at a similar 4*/5* property, strong communication skills, attention to detail, and the ability to perform under pressure. Join a friendly team and contribute to delivering excellence in service.

Qualifications

• 2-3 years experience in a similar 4*/5* property
• Excellent communication and interpersonal skills
• Attention to detail
• Ability to cope well under pressure
• Be flexible, adaptable, approachable and to lead by example
• Good command of English Language

Responsabilités

• Greet guests in a warm and friendly manner and outline hotel facilities
• Check in and out guests efficiently and professionally according to SOPs
• Oversee that departmental floats are signed in and out correctly
• Pass over detailed information to the next shift during handovers
• Develop and motivate the reception team as a key focus
• Ensure all mandatory training and SOPs are maintained
• Assist with recruitment and selection processes to hire the best in the business

Connaissances

Excellent communication

Interpersonal skills

Attention to detail

Lead by example

Leadership

English language

Description du poste

Grand Hotel Malahide in Ireland is seeking an experienced Reception Manager to oversee the reception team at a 4*/5* property. You will ensure exceptional guest experiences and manage duty management shifts when required.

The ideal candidate has 2-3 years at a similar 4*/5* property, strong communication skills, attention to detail, and the ability to perform under pressure. Join a friendly team and contribute to delivering excellence in service.