Front Office Supervisor

Harri; Sligo Municipal Borough District; On-site; EUR 28,000 - 36,000; Full time

Job summary

Harri is seeking a Front Office Supervisor to lead reception operations in a busy hotel. You will greet guests, allocate rooms, manage check-in/out, and ensure brand standards are upheld.

Responsibilities include handling reservations, responding to guest requests, coordinating with other departments, posting charges to guest accounts, and maintaining safety and service quality. Strong communication and organisational skills are essential.

Qualifications

• Provide the highest level of customer service.
• Ability to manage reservations, cancellations and no-shows per policy.
• Maintain safety and security standards in the reception area.

Responsibilities

• Greet guests and allocate rooms according to procedures.
• Register guests on arrival and manage check-in/out.
• Answer switchboard and transfer calls to extensions as needed.
• Post charges to room bills and manage guest accounts.
• Prepare and provide reports to departments as required.
• Handle reservations and respond to guest requests promptly.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Job Role: Front Office Supervisor

Reporting to: Front Office Manager / Hotel Manager

ResponsibleFor: To greet guests in accordance with training and allocate rooms according to laid-down procedures.

MAIN DUTIES:

• Adhere to the company's Code of Conduct.
• To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
• To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
• Check and ensure the correctness of all reception floats.
• Ensure work areas are kept clean, safe and tidy at all times.
• Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards.
• Be thoroughly familiar with all company selling procedures and promotions.
• Be aware of hotel room availability and rates at all times.
• Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
• To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc.
• To ensure that all charges are posted correctly onto room bills.
• Maintain & monitor management accounts.
• Be aware of all hotel facilities & amenities. (ie car parking, directions, etc)
• Communicate with colleagues and guests professionally.
• Provide the highest level of customer service consistently.
• Provide relevant reports to departments as required.
• To take reservations and respond to guests in a timely and professional manner.
• To answer the switchboard in a warm and welcoming manner and effectively transfer calls to the correct extensions in the absence of the switchboard operator.
• To administer all reservations, cancellations & no-shows in line with company policy.
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct regular security checks throughout the day and report any issues to management.
• Report any maintenance issues immediately to management.
• Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager.
• The sensible allocation of rooms to customers, having viewed all relevant guest requests.
• Handling safe deposits for guests.
• Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
• Dealing with Foreign Exchange for customers.
• To ensure that all monies are kept secure at all times.
• Make sure the receptionist is completing their duties as per the checklist.
• To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest.
  - Please note that the above job specification is not exhaustive and is subject to change as the business demands.

Compensation: Competitive salary