Guest Experience Lead — Front of House (Duty Manager)

The Spencer Hotel; Dublin; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Life insurance

Meals provided while on duty

Training & Development

Employee Recognition Awards

Bike to Work & Tax Saver Travel

Hotel discounts

Development within 16 hotels

Job summary

The Spencer Hotel in Dublin is seeking a Duty Manager to join our team, playing a key role in operational management across Front of House. You will lead by example, guiding the team to maintain high service standards and guest satisfaction.

Ideal candidates bring 4* hotel management experience, a proven ability to manage a team, and strong communication and organisational skills. The role requires flexibility for evenings, weekends and seasonal peaks.

Qualifications

• Previous management experience in a 4* hotel or similar restaurant.
• Proven ability to manage a team and oversee front-of-house operations.
• Excellent communication and organisational abilities.
• Willingness to lead by example and deliver great guest service.
• Ability to handle guest requests, complaints and VIP guests professionally.
• Flexible to work evenings, weekends and peak periods.

Responsibilities

• Oversee Front of House operations with a strong senior presence at Reception.
• Provide clear direction, feedback and support to the team.
• Demonstrate leadership and decision-making to resolve issues.
• Deliver exceptional guest service and proactively manage guest requests.
• Coordinate with Front of House Manager and department heads for smooth handovers.
• Ensure compliance with hotel policies, SOPs, health and safety requirements, GDPR and security procedures.

Skills

Management experience

Team leadership

Communication

Organisational skills

Problem solving

Customer service mindset

Job description

The Spencer Hotel in Dublin is seeking a Duty Manager to join our team, playing a key role in operational management across Front of House. You will lead by example, guiding the team to maintain high service standards and guest satisfaction.

Ideal candidates bring 4* hotel management experience, a proven ability to manage a team, and strong communication and organisational skills. The role requires flexibility for evenings, weekends and seasonal peaks.