Front Desk & Guest Services Supervisor

Harri; Sligo Municipal Borough District; On-site; EUR 28,000 - 36,000; Full time

Job summary

Harri is seeking a Front Office Supervisor to lead reception operations in a busy hotel. You will greet guests, allocate rooms, manage check-in/out, and ensure brand standards are upheld.

Responsibilities include handling reservations, responding to guest requests, coordinating with other departments, posting charges to guest accounts, and maintaining safety and service quality. Strong communication and organisational skills are essential.

Qualifications

• Provide the highest level of customer service.
• Ability to manage reservations, cancellations and no-shows per policy.
• Maintain safety and security standards in the reception area.

Responsibilities

• Greet guests and allocate rooms according to procedures.
• Register guests on arrival and manage check-in/out.
• Answer switchboard and transfer calls to extensions as needed.
• Post charges to room bills and manage guest accounts.
• Prepare and provide reports to departments as required.
• Handle reservations and respond to guest requests promptly.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Harri is seeking a Front Office Supervisor to lead reception operations in a busy hotel. You will greet guests, allocate rooms, manage check-in/out, and ensure brand standards are upheld.

Responsibilities include handling reservations, responding to guest requests, coordinating with other departments, posting charges to guest accounts, and maintaining safety and service quality. Strong communication and organisational skills are essential.