Front Office Assistant Manager — Guest Experience Pro

Leonardo Hotels; Dublin; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referrals

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotel Dublin Parnell Street is seeking an Assistant Front Office Manager to support the smooth running of the Front Office and supervise day-to-day operations. You will act as an ambassador for the hotel, ensuring memorable guest experiences from arrival through departure.

You will coach staff, drive upselling, and work with the Front Office Manager to implement proactive solutions while upholding Leonardo Hotels' service standards.

Qualifications

• Assist with smooth running of Front Office and supervise day-to-day operations.
• Inspire and motivate colleagues to deliver memorable guest experiences.
• Collaborate with other departments to uphold service standards.

Responsibilities

• Supervise front office operations from arrival to departure.
• Support guest care strategies and upselling initiatives.
• Coach and train new team members to reach their potential.

Skills

Upselling

Team leadership

Staff coaching

Guest care

Job description

Leonardo Hotel Dublin Parnell Street is seeking an Assistant Front Office Manager to support the smooth running of the Front Office and supervise day-to-day operations. You will act as an ambassador for the hotel, ensuring memorable guest experiences from arrival through departure.

You will coach staff, drive upselling, and work with the Front Office Manager to implement proactive solutions while upholding Leonardo Hotels' service standards.