Assitant Front Office Manager

Leonardo Hotel Dublin Parnell Street; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Special room rates

Voucher recognition scheme

Talent referral scheme

Wellbeing calendar

Ongoing training

Career progression

Job summary

Leonardo Hotel Dublin Parnell Street is seeking an Assistant Front Office Manager to supervise daily Front Office operations and support the Front Office Manager in delivering exceptional guest experiences.

You will coach and develop the front desk team, drive upselling and guest care strategies, and ensure seamless arrival and departure experiences while collaborating with other hotel departments to uphold Leonardo standards.

Qualifications

• Experience in Front Office management or supervisory role.
• Excellent communication and leadership skills.
• Ability to coach and develop a front desk team.

Responsibilities

• Supervise daily Front Office operations and support the Front Office Manager.
• Coach and develop front desk staff to reach their potential.
• Drive guest care strategies and upselling opportunities.
• Ensure smooth guest arrivals and departures, collaborating with other departments.

Skills

Guest service

Upselling

Coaching

Team leadership

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure. If you’re our ideal Assistant Front Office Manager, you will: • Make suggestions to maximise our guest care strategies • Maximise revenue by supporting with upselling • Coach and train new team members to help them reach their full potential • Work alongside the Front Office Manager to bring proactive solutions to the table • Bring your positive energy to work with you every day Some of the perks our Assitant Front Office Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Assitant Front Office Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!