Hospitality Duty Manager: Lead F&B & Guest Experience

Great National Ballykisteen Golf Hotel; Munster; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Education programmes

Career progression

E-learning platform

Employee assistance

Employee discounts

Gym & pool membership

Bike to work

On-site parking

Job summary

Great National Ballykisteen Golf Hotel is seeking a Food & Beverage Duty Manager to lead daily operations and ensure exceptional guest experiences at our on-site restaurant and bar. You will oversee service, coordinate with department managers, and support smooth event execution while maintaining company standards.

The role requires 2-3 years of hands-on management in F&B, a customer-focused mindset, strong leadership abilities, and excellent English communication.

Qualifications

• 2-3 years hands-on management experience with a strong background in Food & Beverage operations.
• Genuine focus on exceptional customer care and delivery of service standards.
• Ability to motivate, develop and lead a team of employees to exceed customer expectations.
• Good time management and flexibility to work early mornings, evenings and weekends.
• Excellent organisational, communication and interpersonal skills.
• Must have English fluency (written and spoken).
• EU work permission or valid visa to work in the EU.

Responsibilities

• Promote and foster positive customer relations with guests.
• Handle customer queries and complaints professionally with prompt follow-up.
• Be fully briefed on daily/weekly business and communicate across departments.
• Coordinate with F&B team to ensure smooth event execution and service.
• Oversee day-to-day operations across departments to align with standards.
• Manage F&B outlets during service periods to ensure quality and efficiency.
• Cover Front Office duties when required, including check-in/out and calls.
• Ensure staffing levels by adjusting rotas based on business needs.
• Assist other departments to maintain smooth operations.
• Motivate staff and foster a positive work environment.
• Direct and delegate tasks with clear responsibilities.
• Assist in induction and training of full-time/part-time staff.

Skills

Leadership

F&B operations

Guest service

Staff training

Rotas management

Job description

Great National Ballykisteen Golf Hotel is seeking a Food & Beverage Duty Manager to lead daily operations and ensure exceptional guest experiences at our on-site restaurant and bar. You will oversee service, coordinate with department managers, and support smooth event execution while maintaining company standards.

The role requires 2-3 years of hands-on management in F&B, a customer-focused mindset, strong leadership abilities, and excellent English communication.