Guest Experience Concierge — Hospitality & Local Tips

Mespil Hotel; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Full-time role

Training & development

Complimentary sister property stays

Employee Assistance Programme (EAP)

Pension after 1 year

Health insurance at reduced rates

Staff meals on duty

Bike 2 Work Scheme

Tax Saver Commuter Ticket

Employee recognition & social events

Job summary

The Mespil Hotel invites applications for a Guest Relations Executive to join our Front of House Team. Reporting to the Front Office Manager, this role places you at the heart of the guest experience, greeting arrivals, guiding guests, and ensuring a warm, seamless stay.

You will work across departments, maintain guest profiles, respond to feedback online, and keep up to date on local attractions to tailor recommendations. A strong hospitality mindset and excellent communication are essential.

Qualifications

• Previous experience in hospitality or front office is preferred.
• Strong IT skills with Microsoft Office; familiarity with PMS is a plus.
• Fluent English speaking and writing; additional languages desirable.
• Hospitality or related qualification is desirable but not essential.

Responsibilities

• Provide a warm welcome to guests on arrival and assist with directions.
• Interact with guests in the lobby to gather feedback and promote online reviews.
• Learn guest preferences and update guest profiles accordingly.
• Collaborate with Sales by sharing potential leads.
• Handle guest feedback and resolve issues promptly.

Skills

Interpersonal skills

Communication

Problem solving

Organisational skills

Guest-focused hospitality

Team collaboration

Professional presentation

Flexibility (shifts)

Education

Hospitality/tourism qualification (desirable)

Tools

Microsoft Office

Opera PMS

Fidelio

Protel

Job description

The Mespil Hotel invites applications for a Guest Relations Executive to join our Front of House Team. Reporting to the Front Office Manager, this role places you at the heart of the guest experience, greeting arrivals, guiding guests, and ensuring a warm, seamless stay.

You will work across departments, maintain guest profiles, respond to feedback online, and keep up to date on local attractions to tailor recommendations. A strong hospitality mindset and excellent communication are essential.