Reception Supervisor - 6 Month Maternity Leave Cover

Hollybank Trustees Ltd; Dublin; On-site; EUR 30,000 - 38,000; Full time

Job summary

The Mespil Hotel is seeking a Reception Supervisor for a 6-month maternity cover, on-site in Dublin. You will lead the Reception team, ensure smooth shift operation, and deliver a warm, professional guest experience.

Ideal candidates will have strong Front Office knowledge, team leadership experience, and fluency in English. This role offers the opportunity to develop supervisory hospitality skills within a 4-star hotel environment.

Qualifications

• Excellent knowledge of front office and hotel reception operations.
• Previous experience leading a team.
• Strong knowledge of Opera PMS.
• Excellent spoken and written English.
• Organisational and time-management skills.
• Ability to work under pressure in a busy hotel environment.

Responsibilities

• Oversee the smooth day-to-day operation of the reception desk.
• Supervise, support and delegate tasks to Reception team members.
• Assist the Front Office Manager with daily duties as required.
• Maintain excellent customer service standards throughout the guest journey.
• Induct and train new Reception team members in line with standards.
• Coordinate with Accommodation regarding room availability and guest requirements.

Skills

Front Office Ops

Team Leadership

Customer Service

Communication

Time Management

Pressure Handling

Interpersonal Skills

Professionalism

Tools

Opera PMS

Job description

Reception Supervisor - 6 Month Maternity Leave Cover

Mespil Hotel

Location: On site / Dublin, Ireland
job type: Contract / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

Department: Reception / Front Office

Contract: 6 Month Maternity Leave Cover

Start Date: November 2026 - ideally before the end of November

About the Role

The Reception Team will be seeking a motivated Reception Supervisor on a 6-month maternity leave cover.

The Reception Supervisor is responsible for ensuring the smooth and efficient operation of the reception shift, supervising and supporting the Reception team, and delivering a consistently warm, professional and welcoming experience to all guests.

This is an excellent opportunity for an experienced Reception professional who is looking to further develop their leadership and hospitality skills.

Key Responsibilities

Front Office Operations

• Oversee the smooth day-to-day operation of the reception desk.
• Supervise, support and delegate tasks to Reception team members.
• Assist the Front Office Manager with daily duties as required.
• Maintain excellent customer service standards throughout the guest journey.
• Induct and train new Reception team members in line with agreed standards and training plans.
• Manage room availability and ensure room types are balanced effectively.
• Monitor and close House Accounts on a daily basis.
• Support the ongoing training and development of the Reception team.
• Coordinate effectively with Accommodation regarding room availability, inspections and guest requirements.
• Liaise with tour guides and coordinate group luggage arrangements.
• Maximise room revenue through effective rate management and upselling opportunities.
• Ensure floats are balanced and financial records/reports are completed accurately at the end of each shift.
• Complete bill corrections and ensure invoices are correctly posted with supporting documentation.
• Liaise with the Accounts department regarding invoices and daily financial requirements.
• Prepare rooming lists in conjunction with the Reservations team.
• Assist with other departmental duties when required.

Customer Service

• Lead by example and consistently deliver an efficient, friendly and professional service.
• Maintain and uphold The Mespil Hotel's standards.
• Provide a warm and professional telephone service.
• Handle guest complaints confidently, professionally and in line with 4-star service standards.
• Maintain a positive and supportive attitude towards guests and colleagues.

Health & Safety

• Follow all hotel health, safety and environmental procedures.
• Report any health, safety or environmental hazards.
• Report all accidents, incidents and near misses promptly.

Presentation & Professional Standards

• Maintain a high standard of personal presentation, hygiene and grooming.
• Wear the correct uniform and name badge while on duty.
• Represent The Mespil Hotel professionally at all times.

Other Duties

• Attend relevant training and development programmes as required.
• Participate in hotel committees where appropriate.
• Carry out other reasonable duties as directed by Management.
• Provide support to other hotel departments when required.

What We're Looking For

The successful candidate will have:

• Excellent knowledge of Front Office and hotel reception operations.
• Previous experience of leading a team.
• Strong working knowledge of Opera PMS.
• Excellent spoken and written English.
• A strong commitment to delivering exceptional customer service.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• A positive, professional and proactive approach.
• The ability to work effectively under pressure in a busy hotel environment.

This is a great opportunity to join the Reception Team in a supervisory capacity, gaining valuable leadership experience while contributing to the delivery of an excellent guest experience.