Accommodation Supervisor

Hollybank Trustees Ltd; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Mespil Hotel is seeking an experienced Accommodation Supervisor to join the Accommodation Team on-site in Dublin. The role focuses on leading the team, maintaining room and public area standards, and ensuring guest satisfaction.

The successful candidate will manage training, liaise with maintenance and reception, and uphold security, hygiene, and sustainability procedures across the department.

Qualifications

• Excellent customer care skills.
• Experience in Accommodation Supervision from similar style properties.
• Experience with Opera or another Front Office Management system.
• Excellent communication and interpersonal skills.
• Ability to work on their own initiative.
• Demonstrate ability to work in a team.
• Ability to handle confidential information.

Responsibilities

• Ensure the accommodation department runs smoothly while on duty.
• Maintain cleanliness of bedrooms, corridors and public areas to hotel standards.
• Schedule and sign off on on-the-job training for accommodation staff.
• Assist the accommodation manager with staff training.
• Manage guest laundry procedures and ensure correct charges.
• Conduct regular stock takes and audit results.
• Handle lost property per hotel policy and report maintenance issues promptly.
• Communicate with maintenance to ensure day-to-day property upkeep.
• Liaise with reception to update on room availability after inspections.
• Coordinate with other departments in a professional manner.
• Follow hotel security procedures and ensure personal safety standards.
• Oversee recycling procedures and waste disposal.
• Maintain high personal hygiene and grooming standards.

Skills

Experience in Accommodation Supervsion

Opera Front Office System

Customer care skills

Communication skills

Team leadership

Initiative

Tools

Opera PMS

Job description

Location: On site / Mespil Hotel
job type: Permanent / Full-time
Sector and subsector: Hospitality | Housekeeping
Salary: Competitive salary

We have an exciting new opportunity for an Accommodation Supervisor to join our Accommodation Team. This is an excellent opportunity for an experienced Accommodation professional who is looking to further develop their leadership and hospitality skills.

This is a challenging position for a highly motivated, hardworking individual interested in developing themselves in the hospitality industry. Areas of responsibility will focus on the following areas:

• To ensure the accommodation department runs smoothly while on duty.
• To ensure the cleanliness of bedrooms, corridors and public areas within the hotel are maintained to the desired standard of the hotel.
• To ensure continuous on the job training is scheduled and carried out and signed off with all members of the accommodation team.
• To assist the accommodation manager in the training of staff members.
• To ensure that guests laundry is dealt with in the correct procedure and charged accordingly.
• To ensure regular stock takes are carried out.
• To ensure that all lost property is dealt with as per hotel policy.
• To report all maintenance issues that arise within the department and ensure they are resolved through follow up.
• To liaise with maintenance department to ensure the day-to-day maintenance of the property and bedrooms
• To liaise with reception and give updates on the availability of inspected bedrooms.
• To liaise with other departments on an ongoing basis in a professional manner.
• To be security conscious at all times and adhere to hotel security procedures.
• To oversee the correct recycling procedures within the department and oversee the correct procedures of disposing of all waste e.g. cardboard, paper, plastics, tin cans.
• To ensure a high standard of personal hygiene and grooming at all times.

Customer Service

• Providing an efficient and friendly service to guests at all times
• Following the Mespil Hotel key standards at all times
• To handle any guest requests as required
• Maintaining a positive, friendly attitude with both hotel guests and your colleagues
• Handling customer complaints and issues in a professional manner and in accordance with hotel procedure

People Management

• Leading and supervising the Accommodation team while on duty and leading by example
• Ensuring that continuous training is scheduled and carried out and signed off with all members of the Accommodation team
• Dealing with staff issues and complaints in conjunction with the Accommodation Manager and HR Manager as required

Health and Safety

• Abiding by the hotels health, safety and environmental procedures
• Reporting any health, safety or environmental hazards within the hotel
• Reporting any accidents, incidents and near misses that arise while on duty
• Ensuring all members of the Accommodation team adhere to health, safety and environmental procedures and practices

Presentation and Grooming

• Wearing the correct uniform and name badge at all times while on duty
• Ensuring a high standard of personal hygiene and grooming at all times

Other Duties

• Attending any relevant training courses as required
• Serving on hotel committees as required
• Carrying out any other duties as directed by the Management
• Assisting when necessary in other departments

The successful candidate will be required to have:

• Excellent customer care skills
• Experience in Accommodation Supervision from similar style properties
• Experience in Opera or another Front Office Management system
• Excellent communication and interpersonal skills
• Ability to work on their own initiative
• Demonstrate been able to work in a Team
• Ability to deal sensitively and appropriately with confidential information

This is an excellent opportunity for an experienced Accommodation professional to take on a supervisory role, lead and support the Accomodation team and further develop their leadership skills.