Assistant Manager

Mespil Hotel; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Training opportunities

Employee events

Pension after 1 year

Health insurance discounts

Bike to Work scheme

Refer-a-Friend

Job summary

Mespil Hotel is seeking an Assistant Manager to lead on-duty operations, coordinating across departments with a focus on guest satisfaction and service delivery.

You will work with two other Assistant Managers on alternating shifts, driving standards, safety, and efficient handovers. The role offers development in a dynamic hotel environment in Dublin.

Qualifications

• Supervisory or management experience in a hotel setting.
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills.
• Ability to handle guest complaints professionally.
• Familiarity with health and safety regulations.
• Proficiency in Opera PMS.

Responsibilities

• Oversee day-to-day operations on duty and coordinate across departments.
• Maintain high standards of guest service across all areas of the hotel.
• Manage meeting room bookings and guest correspondence promptly.
• Attend fortnightly management and department meetings.
• Communicate information effectively to ensure alignment.
• Monitor exterior presentation and uphold brand standards.
• Ensure adherence to control systems and procedures.
• Conduct thorough shift handovers for seamless continuity.

Skills

Leadership

Guest services

Communication skills

Problem solving

Health & safety knowledge

Presentation standards

Tools

Opera PMS

Job description

The Assistant Manager plays a key leadership role in ensuring the smooth and efficient operation of the hotel while on duty. Working as part of a team of three Assistant Managers on alternate shifts, this role requires a highly motivated and proactive individual with a passion for hospitality and a commitment to delivering exceptional guest service at all times.

This position offers an excellent opportunity for someone seeking to further develop their management skills and operational experience within a dynamic hotel environment.

Key Responsibilities

• Oversee the day-to-day operations of all hotel departments while on duty, ensuring smooth coordination and communication across teams.
• Ensure that consistently high standards of customer service are delivered in all areas of the hotel.
• Manage and confirm meeting room bookings and correspondence with guests in a timely and professional manner.
• Attend and actively participate in fortnightly Management and Heads of Department meetings.
• Communicate relevant information effectively and professionally to all departments to ensure alignment and consistency.
• Monitor and maintain the exterior presentation of the hotel daily, ensuring all areas reflect the property's standards.
• Ensure that all control systems and operational procedures are adhered to at all times.
• Conduct thorough and detailed shift handovers with fellow Assistant Managers and the Night Team to ensure seamless continuity of service and operations.

Customer Service:

• Deliver efficient, warm, and professional service to all guests.
• Uphold the Mespil Hotel's core service standards and brand values.
• Respond to guest queries and complaints with empathy and professionalism.
• Foster a positive atmosphere for both guests and colleagues.

Health & Safety:

• Adhere to all health, safety, and environmental protocols in the hotel.
• Promptly report any hazards, incidents, accidents, or near misses.
• Promote safe working practices and ensure team compliance with safety standards.

Other Duties:

• Participate in relevant training programs to support personal and professional development.
• Serve on internal hotel committees as required.
• Assist with duties across departments as needed.
• Contribute to the hotel's sustainability initiatives, including reducing waste, conserving energy, and minimising water usage.

Qualifications and Skills:

• Previous experience in a supervisory or management role in a similar hotel environment in either Reception, Food and Beverage and Accommodation departments.
• Strong leadership and team management capabilities.
• Excellent interpersonal, customer service, and communication skills.
• Ability to manage guest complaints with professionalism and tact.
• Familiarity with health and safety legislation and hotel standards.
• Proficiency in Opera PMS is essential.
• High personal grooming and presentation standards.

Working Conditions:

• Flexibility is required, including availability to work evenings, weekends, and public holidays.

Benefits:

• Continuous training & development opportunities
• Complimentary stays in our sister property
• Employee recognition awards and social events
• Additional days off based on length of service
• Uniform provided
• Bike to Work Scheme
• TaxSaver Commuter Ticket Scheme
• Refer-a-Friend Scheme
• Employee Assistance Programme (EAP) - available to employees and their families
• Pension Scheme after one year service
• Health insurance at reduced rates
• Complimentary buffet-style meals (breakfast, lunch, dinner) in the staff canteen
• Be part of a highly engaged and supportive team in a hotel recognised as an "Outstanding Employer" by Failte Ireland for 2023, 2024, 2025 and 2026