Guest Experience Associate – Front Desk

Harri; Ireland; Remote; EUR 21,000 - 32,000; Full time

Job summary

The Address Collective is seeking a Front Office Assistant in Ireland to greet guests, manage check-ins/outs, and coordinate bookings with a focus on exceptional service. You will handle guest inquiries, maintain room availability awareness, and support promotions and guest services as part of a professional front desk team.

The role emphasizes accurate cash handling, health and safety compliance, and providing the highest level of customer service at all times.

Qualifications

• Excellent guest relation and communication skills.
• Strong attention to detail and accuracy in record-keeping.
• Ability to multitask and maintain composure under pressure.
• Knowledge of Health & Safety best practices.

Responsibilities

• Greet guests on arrival and check them in/out per procedures.
• Handle reservations and respond to guest inquiries promptly.
• Answer switchboard warmly and transfer calls.
• Post charges to room bills and balance cash registers.
• Maintain cleanliness and security of reception area.

Job description

The Address Collective is seeking a Front Office Assistant in Ireland to greet guests, manage check-ins/outs, and coordinate bookings with a focus on exceptional service. You will handle guest inquiries, maintain room availability awareness, and support promotions and guest services as part of a professional front desk team.

The role emphasizes accurate cash handling, health and safety compliance, and providing the highest level of customer service at all times.