Front Desk & Guest Services Associate

Harri; Dublin; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Job summary

The Address Citywest is seeking a Front Office Assistant to welcome guests, handle check-in/check-out, and assist with reservations in a fast-paced hotel environment.

Key duties include greeting guests, posting charges to folios, managing the front desk, and ensuring high standards of service and security. The role requires a professional presentational standard and strong guest-care focus.

Qualifications

• Greeting guests and assisting with check-in/check-out procedures.
• Maintaining high standards of cleanliness, hygiene and personal presentation.

Responsibilities

• Greet guests on arrival and register using standard procedures.
• Manage room allocations and reservations with attention to guest requests.
• Answer calls warmly and transfer to correct extensions when needed.
• Balance cash, process charges to folios and monitor reception floats.
• Provide reports to departments as required and assist with guest services.

Job description

The Address Citywest is seeking a Front Office Assistant to welcome guests, handle check-in/check-out, and assist with reservations in a fast-paced hotel environment.

Key duties include greeting guests, posting charges to folios, managing the front desk, and ensuring high standards of service and security. The role requires a professional presentational standard and strong guest-care focus.