Growth-Focused SMB Account Manager

Ellis Group; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Ellis Group in Ireland is seeking a commercially driven Account Manager to own an existing SMB portfolio, build relationships, re-engage customers and drive revenue growth through up-sell and cross-sell opportunities. You will work with Customer Success and Sales to develop account growth strategies, increase product adoption and maximise the value customers get from our SaaS product portfolio.

Strong communication, pipeline management in Salesforce and ability to engage with key decision-makers

Qualifications

• At least 18 months' experience in account management or a sales-focused role.
• Experience in B2B SaaS or technology sales and relationship building.

Responsibilities

• Manage and grow an existing SMB portfolio, targeting upsell and cross-sell opportunities.
• Build strong customer relationships and engage key decision-makers.
• Develop account plans and commercial strategies to accelerate growth.
• Monitor product usage, drive adoption, and maximise customer value.
• Manage sales pipeline, forecasting and reporting in Salesforce.
• Collaborate with Customer Success, Sales and internal teams for a seamless experience.

Skills

B2B sales

SaaS experience

Relationship management

Communication

Forecasting

Tools

Salesforce

Job description

Ellis Group in Ireland is seeking a commercially driven Account Manager to own an existing SMB portfolio, build relationships, re-engage customers and drive revenue growth through up-sell and cross-sell opportunities. You will work with Customer Success and Sales to develop account growth strategies, increase product adoption and maximise the value customers get from our SaaS product portfolio.

Strong communication, pipeline management in Salesforce and ability to engage with key decision-makers