Growth-Driven Commercial Customer Success Manager (Hybrid)

Rozgoo; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Sales training in MEDDIC and Command"

Inclusive culture

Job summary

Datadog is seeking a Customer Success Manager to proactively drive product attachment and build strong relationships across our existing customer base through onboarding, up-selling and cross selling. You will advocate for the customer and ensure a positive experience, focusing on relationship management and growth opportunities.

Datadog operates as a hybrid workplace to support work-life harmony. The role requires 5–7 years of customer-facing experience, strong communication, and negotiation

Qualifications

• 5-7 years of experience in a customer account facing role.
• Strong communicator with excellent attention to detail.
• Experience negotiating contract terms and overcoming pricing objections for upsell and cross-sell activities.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full-sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure they leverage the Datadog solution effectively.
• Monitor usage trends to identify renewal risks and promote greater adoption.
• Collaborate with internal teams (Support, Product, Finance, Legal).

Skills

Communication

Relationship building

Negotiation

Pricing objections

Attention to detail

Cross-functional collaboration

Job description

Datadog is seeking a Customer Success Manager to proactively drive product attachment and build strong relationships across our existing customer base through onboarding, up-selling and cross selling. You will advocate for the customer and ensure a positive experience, focusing on relationship management and growth opportunities.

Datadog operates as a hybrid workplace to support work-life harmony. The role requires 5–7 years of customer-facing experience, strong communication, and negotiation