Customer Success & Growth Manager (Onboarding + Upsell)

WinsAbove

Dublin

Hybrid

EUR 60,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Best-in-breed onboarding

Sales training in MEDDIC and Command

Inclusive culture

Mentor and buddy program

Career development

Stock equity (RSU) and ESPP

Generous global benefits

Job summary

Datadog is seeking a Customer Success Manager in Ireland to proactively drive product attachment and strengthen relationships across our existing customer base through onboarding, up-selling and cross-selling.

You will advocate for the customer internally, focus on renewals and adoption, and collaborate with Sales, Support, Product, Finance and Legal to deliver value and growth opportunities while contributing to a strong, inclusive Datadog culture with a hybrid work model.

Qualifications

5-7 years of experience in a customer account facing role.
Ability to negotiate contract terms and price objections in upsell/cross-sell contexts.

Responsibilities

Partner with the sales team to ensure smooth transition and onboarding experience.
Proactively build relationships with customers to create mutual trust.
Carry out the full-sales cycle for growth opportunities in existing accounts.
Advise customers to ensure they’re leveraging Datadog effectively.
Monitor usage trends to uncover renewal risks and promote adoption.
Collaborate with Support, Product, Finance, and Legal.