Graduate Custody & Client Services Associate

Northern Trust Corp.; Munster; On-site; EUR 55,000 - 75,000; Full time

Job summary

Northern Trust Corp. in Limerick is seeking a Custody Services professional to resolve client queries and maintain high service levels within the firm’s global framework. The role emphasizes proactive communication with Investment Managers, data accuracy, and relationship management across internal partners.

The successful candidate will handle transition activity, monitor cash and stock exceptions, and ensure funding aligns with client instructions while upholding NT risk policies.

Qualifications

• Excellent oral and written communication skills.
• Analytical and problem solving skills.
• Ability to facilitate discussions and reach decisions.
• Ability to work under pressure to achieve daily deadlines.
• Ability to plan and prioritise day-to-day workload.
• Ability to review and resolve complex issues.
• Demonstrates an excellent understanding of risk associated with the role.

Responsibilities

• Act as the primary point of contact for all custody related queries from the Client.
• Maintain and enhance service provided to the Client.
• Ownership, management and resolution of all Client queries.
• Awareness of transition activity linked to the Client.
• Identifies and manages resolution of service delivery root causes.
• Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction.
• Participates in Service Reviews as required.
• Build and maintain strong relationships with all internal partners.
• Maintain and monitor all client data and standing instructions.
• Monitor and resolution of cash and stock exceptions.
• Ensure day to day funding requirements are in line with client standing instructions.
• Resolves all ASL situations in a timely manner.
• Ensure compliance with all NT risk policies and adherence to ‘Best Practice’ documents.

Skills

Oral and written communication

Analytical thinking

Problem solving

Discussion facilitation

Working under pressure

Time management

Risk awareness

Job description

Northern Trust Corp. in Limerick is seeking a Custody Services professional to resolve client queries and maintain high service levels within the firm’s global framework. The role emphasizes proactive communication with Investment Managers, data accuracy, and relationship management across internal partners.

The successful candidate will handle transition activity, monitor cash and stock exceptions, and ensure funding aligns with client instructions while upholding NT risk policies.