Golf Reservations & VIP Guest Experience Specialist

The K Club; Kildare; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Staff transport

Training & development

Career progression

Employee assistance

Stay & F&B discounts

Life Assurance

Meals on duty

Uniform

Social events

Job summary

The K Club in Ireland is seeking a Golf Reservations Agent to join our Golf Team. You will manage calls and emails, enter bookings, and ensure timely confirmations while upselling resort services.

A minimum of two years in reservations and strong English communication are required, with knowledge of Opera/Lightspeed/Concept considered a plus. Join our 5-star estate and help build lasting client relationships through exceptional service, accurate booking management, and proactive report

Qualifications

• Minimum of two years' experience in a similar reservations role.
• Be highly motivated and driven to achieve targets.
• Excellent negotiation and decision-making skills.
• Excellent communication and organisational skills.
• Fluency in English, both oral and written.
• Flexible in working hours.
• Knowledge of Opera and Concept is desirable.
• An keen interest and knowledge of golf is desirable.

Responsibilities

• Answer calls and emails relating to new business or existing inquiries in a professional and courteous manner.
• Enter bookings into the golf booking system and send confirmations to guests.
• Run daily booking reports to check that the online system has appropriate levels of availability.
• Ensure that the highest standard of service is provided to all K Club clients and for all business inquiries.
• Take calls and bookings for K Golf World including cancellations and refunds.
• To ensure that all company products are sold and every opportunity for cross-selling is developed.
• Take hotel, restaurant, spa, and activity bookings when required.
• Ensure payment procedure is adhered to for all golf bookings.

Skills

English fluency

Negotiation

Communication

Organisational skills

Target driven

Flexible hours

Tools

Opera

Lightspeed

Concept

Job description

The K Club in Ireland is seeking a Golf Reservations Agent to join our Golf Team. You will manage calls and emails, enter bookings, and ensure timely confirmations while upselling resort services.

A minimum of two years in reservations and strong English communication are required, with knowledge of Opera/Lightspeed/Concept considered a plus. Join our 5-star estate and help build lasting client relationships through exceptional service, accurate booking management, and proactive report