Senior Luxury Reservations Lead | Elevate Guest Experiences

The K Club

Kildare

On-site

EUR 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Monthly service charge

Staff transport

Internal and external training

Career progression opportunities

Monthly recognition programme

Employee Assistance Programme

Social events

Uniform

Meals on duty

Discounts on stays and F&B

Life Assurance

Job summary

The K Club in Ireland is seeking an experienced Senior Reservations Agent to join our dedicated team. You will manage the Resort Reservations mailbox, maintain knowledge of rate structures and packages, and liaise directly with all hotel reservation inquiries from quotation to arrival.

The role requires strong negotiation, excellent communication and organisational skills, fluency in English, and flexibility in working hours.

Qualifications

Be highly motivated and driven to achieve targets.
Excellent negotiation and decision-making skills.
Excellent communication and organisational skills.
Fluency in English (oral and written).
Flexible in working hours.

Responsibilities

Manage the Resort Reservations mailbox.
Know the Resort Rate Structure and packages on offer.
Liaise with all hotel reservation inquiries from quotation to arrival.
Confirm leisure and dining, transport requirements for reservations and pre-arrival.
Ensure reservations are entered correctly into the system.
Book room, dining, Spa, golf, leisure and transport for guests.
Deal with Tour Operators regarding bookings and pre-payments.
Complete weekly reports (e.g., arrival, VIP reports).