Spa Reservations & Guest Experience Specialist

The K Club

Ireland

On-site

EUR 28,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Monthly service charge

Staff transport to and from work

Training programmes

Career progression

Recognition programme

Employee Assistance Programme

Social events

Uniform

Meals on duty

Stays/F&B discounts

Job summary

The K Club is seeking an experienced Spa Reservationist to join our team. You will coordinate spa reservations and optimise revenue alongside the team, while ensuring guest preferences and policies are clearly communicated.

Accountabilities include maintaining a detailed events calendar, verifying offerings, confirming bookings, upselling extras, and coordinating with Spa reception. Fluency in English and flexible hours are essential.

Qualifications

Experience in spa/reservation coordination is preferred.
Fluency in English (oral and written).
Flexible working hours.

Responsibilities

Coordinate the Spa’s reservations and revenue maximisation daily.
Compile a comprehensive events/demand calendar and update into the system.
Check all Spa offerings and do monthly comparisons, including day spa.
Ensure non-residents receive email confirmations detailing policies.
Call hotel residents two weeks before arrival to reconfirm reservations and upsell extras.
Ensure confirmations are complete and special requests are catered for.
During arrivals, allocate dining options and reserve for guests.
Reconfirm treatments by phone one week out.
Attend weekly spa meetings.
Liaise with Spa reception for all bookings.
Allocate treatments to Therapists accurately.
Maximise day spa business and send daily spa report.