Global Multilingual Client Care Specialist

Joinimagine; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Joinimagine is seeking Care Advisors to support customers across multiple languages and act as the first point of contact for clients worldwide, including brokers and medical providers. You will anticipate needs and coordinate interdepartmental work to consistently deliver high-quality service.

In a fast-paced, AI-enabled environment you will respond to queries about cover, claims and hospitalisation, multi-task daily workload, maintain product knowledge, and help the in-house medical team with

Qualifications

• Experience in a customer-focused role, in an administrative capacity.
• Prior call centre experience would be beneficial.
• Experience working in a pressurised environment with tight deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).
• Data management: handling large volumes of policy and customer data.
• Applicants must be flexible to work within rotating shift patterns.
• Valid EU work permit with the ability to work full time year round.
• Fluency in FR/GR with NL.

Responsibilities

• Responding to queries regarding cover, claims, hospitalisation, complaints.
• Commit to service standards, including 24-hour turnaround for written communications and target call abandon rate of 2%.
• Multi-tasking of daily assigned workload and ad hoc assignments.
• Develop extensive product knowledge to provide timely and accurate information.
• Assist the in-house medical team in coordinating hospital admissions, evacuations and repatriations.
• Provide outstanding customer service to ensure satisfaction and retention.
• Work in an AI/data/analytics/cloud environment with data governance and ethical use.

Skills

Customer service

Call centre experience

Multitasking

Microsoft Excel

Data management

Communication

Tools

Microsoft Word

Job description

Joinimagine is seeking Care Advisors to support customers across multiple languages and act as the first point of contact for clients worldwide, including brokers and medical providers. You will anticipate needs and coordinate interdepartmental work to consistently deliver high-quality service.

In a fast-paced, AI-enabled environment you will respond to queries about cover, claims and hospitalisation, multi-task daily workload, maintain product knowledge, and help the in-house medical team with