Care Advisor - French IGO

Allianz Partners; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Allianz Partners is hiring Care Advisors in Dublin to support customers in various languages. This role involves responding to client queries and ensuring high-quality customer service while efficiently managing data.

Candidates must have experience in customer-focused roles, be flexible with shifts, and be fluent in both English and French. The company values diversity in applications and ensures a supportive work environment.

Qualifications

• Experience in a customer-focused role in an administrative capacity.
• Ability to handle large volumes of data.
• Flexible to work within rotating shift patterns.

Responsibilities

• Respond to queries regarding cover, claims, and complaints.
• Ensure customer satisfaction and retention.
• Assist in coordinating client hospital admissions and evacuations.

Skills

Customer service

Data management

Fluency in English

Fluency in French

Microsoft Office (Excel, Word)

Job description

Job Details / Role Purpose Our Care Advisors support customers in many different languages and are the first point of contact for our clients worldwide (including brokers and medical providers). They anticipate and meet the needs of our clients, coordinate interdepartmental work, consistently deliver a high‑quality service, and commit to continuous improvement.

Key Responsibilities

• Respond to queries regarding cover, claims, hospitalisation and complaints
• Commit to the department’s service standards, including a 24‑hour turnaround for all written communication such as email responses and a target call abandon rate of 2%
• Multi‑task daily assigned workload and ad hoc assignments, and follow up on individual cases
• Develop extensive and sound product knowledge to provide timely and accurate information to clients
• Assist the in‑house medical team in coordinating client hospital admissions, evacuations, repatriations, and other cases as required
• Provide outstanding customer service, ensuring customer satisfaction and retention
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud‑based tools, using insights responsibly with our standards of data governance, security and ethical use

Key Requirements

• Experience in a customer‑focused role in an administrative capacity
• Previous experience in a call centre environment would be beneficial
• Experience working in a pressurized environment with tight deadlines
• Strong knowledge of Microsoft Office (Excel, Word)
• Data management skills for handling large volumes of policy and customer data
• Must be flexible to work within rotating shift patterns
• Valid EU work permit with the ability to work full time year‑round
• Fluency in English and French

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.