Multilingual Care Advisor, Health Claims & Coordination

Allianz Partners; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Allianz Partners in Dublin is seeking Care Advisors to support customers with insurance inquiries while delivering exceptional service. The ideal candidate will have experience in customer-focused roles, particularly in administrative tasks, along with strong proficiency in Microsoft Office. Fluency in English and either French or German is essential. This role requires flexibility in shift patterns and managing data in a fast-paced environment. Join a diverse team committed to customer satisfaction.

Qualifications

• Experience in a customer-focused role, preferably in an administrative capacity.
• Previous experience in a call-center environment is beneficial.
• Strong knowledge of Microsoft Office, especially Excel and Word.

Responsibilities

• Respond to queries regarding cover, claims, and hospitalisation.
• Manage daily workload while ensuring 24-hour turnaround for communications.
• Assist with clients' hospital admissions and evacuations.
• Provide excellent customer service for satisfaction and retention.

Skills

Customer focus

Microsoft Office proficiency

Data management

Fluency in English and French or German

Job description

Allianz Partners in Dublin is seeking Care Advisors to support customers with insurance inquiries while delivering exceptional service. The ideal candidate will have experience in customer-focused roles, particularly in administrative tasks, along with strong proficiency in Microsoft Office. Fluency in English and either French or German is essential. This role requires flexibility in shift patterns and managing data in a fast-paced environment. Join a diverse team committed to customer satisfaction.