Care Advisor - German

Allianz Partners; Dublin; On-site; EUR 28,000 - 35,000; Full time

Job summary

Allianz Partners is looking for Care Advisors in Dublin, Ireland, to support customers in multiple languages as their first point of contact. The role involves responding to queries, ensuring customer satisfaction, and assisting with hospital admissions. Ideal candidates will have experience in a customer-focused role, fluency in English and German, and strong Microsoft Office skills. A valid EU work permit is required. Allianz Partners is committed to diversity and inclusivity in the workplace.

Qualifications

• Experience in a customer-focused role, preferably in an administrative capacity.
• Previous call-centre experience is a plus.
• Ability to work under pressure with tight deadlines.

Responsibilities

• Respond to queries regarding cover, claims, hospitalization, and complaints.
• Maintain service standards with timely communication.
• Assist in coordinating hospital admissions and evacuations.

Skills

Customer-focused role

Experience in a call-centre environment

Strong knowledge of Microsoft Office

Fluency in English and German

Education

Valid EU work permit

Job description

Job Details / Role Purpose

Our Care Advisors support customers in many different languages and are the first point of contact for our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high‑quality service and committing to continuous improvement.

Key Responsibilities

• Responding to queries regarding cover, claims, hospitalization, complaints
• Commit to the department's service standards, including a 24‑hour turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi‑tasking of daily assigned workload as well as ad‑hoc assignments and follow‑up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in‑house medical team in coordinating client’s hospital admissions, evacuations, repatriations and other cases as required
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
• Data management: key for handling large volumes of policy and customer data
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud‑based tools, using insights responsibly with our standards of data governance, security and ethical use

Key Requirements

• Experience in a customer‑focused role, in an administrative capacity
• Previous experience in a call‑centre environment would be beneficial
• Experience working in a pressurized environment with tight deadlines
• Strong knowledge of Microsoft Office (Excel, Word)
• Valid EU work permit with the ability to work full time year round
• Fluency in English and German
• Applicants must be flexible to work within our rotating shift patterns, including shift work, nights and weekends

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal‑opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.