Multilingual Care Advisor – Claims & Patient Coordination

Allianz Partners; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Allianz Partners is seeking Care Advisors in Dublin to provide exceptional customer service. The role involves responding to client queries about cover and claims, developing extensive product knowledge, and assisting with medical coordination. Ideal candidates will have customer service experience, fluency in English, and are flexible with shift patterns. Join a diverse and inclusive team dedicated to continuous improvement and high-quality service.

Qualifications

• Experience in a customer focused role, in an administrative capacity.
• Strong knowledge of Microsoft Office applications.
• Ability to work under pressure with tight deadlines.
• Fluency in English is mandatory.
• Must be flexible with rotating shift patterns.

Responsibilities

• Respond to queries regarding cover, claims, and complaints.
• Ensure a 24-hour turnaround for all written communication.
• Develop extensive product knowledge for accurate information.
• Coordinate clients' hospital admissions and other medical cases.
• Provide outstanding customer service to ensure client satisfaction.

Skills

Customer service

Multi-tasking

Data management

Microsoft Office (Excel, Word)

Fluency in English

Job description

Allianz Partners is seeking Care Advisors in Dublin to provide exceptional customer service. The role involves responding to client queries about cover and claims, developing extensive product knowledge, and assisting with medical coordination. Ideal candidates will have customer service experience, fluency in English, and are flexible with shift patterns. Join a diverse and inclusive team dedicated to continuous improvement and high-quality service.