Care Advisor - FR/GR & NL IGO

Allianz Partners; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Allianz Partners is seeking Care Advisors in Dublin to provide exceptional customer service. The role involves responding to client queries about cover and claims, developing extensive product knowledge, and assisting with medical coordination. Ideal candidates will have customer service experience, fluency in English, and are flexible with shift patterns. Join a diverse and inclusive team dedicated to continuous improvement and high-quality service.

Qualifications

• Experience in a customer focused role, in an administrative capacity.
• Strong knowledge of Microsoft Office applications.
• Ability to work under pressure with tight deadlines.
• Fluency in English is mandatory.
• Must be flexible with rotating shift patterns.

Responsibilities

• Respond to queries regarding cover, claims, and complaints.
• Ensure a 24-hour turnaround for all written communication.
• Develop extensive product knowledge for accurate information.
• Coordinate clients' hospital admissions and other medical cases.
• Provide outstanding customer service to ensure client satisfaction.

Skills

Customer service

Multi-tasking

Data management

Microsoft Office (Excel, Word)

Fluency in English

Job description

Job Details / Role Purpose

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Key Responsibilities

• Responding to queries regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Key Requirements

• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call centre environment would be beneficial
• Experience working in pressurized environment with tight deadlines
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Data Management: Key for handling large volumes of policy and customer data.
• Applicants must be flexible to work within our rotating shift patterns
• Valid EU work permit with the ability to work full time year round
• Fluency in English

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.