Multilingual Inbound Sales & Service Associate

Getty Images, Inc.; Dublin; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Stock Purchase Plan

Hybrid working environment

Career development programs

Job summary

Getty Images Holdings, Inc. seeks a Customer Service Associate to handle inbound service inquiries, support the sales team, and manage invoices using multiple computer systems. The role emphasizes customer relationship growth and cross-functional collaboration.

You will communicate effectively across phone, email, and chat, assist with price quotes and licensing information, and help customers navigate self-service options to improve experiences.

Qualifications

• Strong interpersonal, organisational and communication skills.
• Relevant customer service experience.
• Strong attention to detail.
• Strong customer service skills and ability to build relationships via telephone and email.
• Proficient computer literacy (internet, Word, Excel, PowerPoint, Outlook).
• Strong desire to learn.
• Fluency in German and/or French and English (C1 level in both languages).
• Ability to gather prospect and client information and identify sales opportunities.
• Time management and ability to multitask in a fast-paced environment.

Responsibilities

• Receive and process inbound sales queries via phone, email and online chat.
• Sell to customers and engage in discovery activities to determine needs and gather information.
• Encourage and enable customers to self-serve.
• Process, track, code and handle invoices and internal reports in various systems.
• Provide creative solutions and improve invoice processing efficiency.
• Assist sales team with paperwork and administrative tasks.
• Answer phones promptly and direct customers to the appropriate sales contact.
• Handle service-related requests (password resets, downloads, technical questions).
• Create CRM tickets for research and follow-up.

Skills

Customer service

Communication

Multilingual (German, French, English)

Time management

Microsoft Office

Problem solving

Tools

Microsoft Office Suite

Job description

Getty Images Holdings, Inc. seeks a Customer Service Associate to handle inbound service inquiries, support the sales team, and manage invoices using multiple computer systems. The role emphasizes customer relationship growth and cross-functional collaboration.

You will communicate effectively across phone, email, and chat, assist with price quotes and licensing information, and help customers navigate self-service options to improve experiences.