Global IT Support & Systems Specialist

Trindent Consulting; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Trindent Consulting seeks a proactive IT Associate to join our Dublin team based in Pembroke Street, five days a week. Reporting to the Office Manager, you will maintain and enhance IT infrastructure to support scale and agility, delivering support across Dublin, Toronto, Europe, and North America and collaborating with vendors to uphold cybersecurity and data integrity.

The role requires a Bachelor’s in IT, proven IT support experience, and familiarity with Microsoft 365; strong problem solving

Qualifications

• Bachelor’s degree in information technology or a related field is required.
• Proven track record delivering IT support in a fast-growing organization.
• Experience collaborating with IT vendors to provide timely and effective technical support.
• Experience troubleshooting hardware, software and AV equipment.
• Experience tracking and maintaining IT asset inventory.
• Knowledge of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Knowledge of cybersecurity best practices and training.
• Knowledge of project management methodologies is an asset.
• Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.
• Ability to work autonomously and collaboratively in a high-growth environment.

Responsibilities

• Provide IT support to our Dublin office when required.
• Provide remote IT support to our Toronto office when required.
• Provide remote IT support to consultants in Europe and North America when required.
• Work with IT vendors to provide support of Microsoft 365 services.
• Coordinate with IT vendors to ensure data integrity and cybersecurity practices.
• Track and maintain IT asset inventory and management.
• Troubleshoot IT and equipment issues reported by users (network, devices, printers).
• Maintain technical documentation and secure password management.
• Provide AV support for meeting rooms and video conferences.
• Monitor cybersecurity awareness and compliance reporting to management.

Skills

IT support

Cybersecurity awareness

End user training

Autonomy

Vendor coordination

Education

Bachelor’s degree in information technology

Tools

Microsoft 365

SharePoint/Intune/Outlook/Teams/OneDrive

Job description

Trindent Consulting seeks a proactive IT Associate to join our Dublin team based in Pembroke Street, five days a week. Reporting to the Office Manager, you will maintain and enhance IT infrastructure to support scale and agility, delivering support across Dublin, Toronto, Europe, and North America and collaborating with vendors to uphold cybersecurity and data integrity.

The role requires a Bachelor’s in IT, proven IT support experience, and familiarity with Microsoft 365; strong problem solving