IT Associate

Trindent Consulting; Dublin; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Trindent Consulting seeks a proactive IT Associate to join our Dublin team based in Pembroke Street, five days a week. Reporting to the Office Manager, you will maintain and enhance IT infrastructure to support scale and agility, delivering support across Dublin, Toronto, Europe, and North America and collaborating with vendors to uphold cybersecurity and data integrity.

The role requires a Bachelor’s in IT, proven IT support experience, and familiarity with Microsoft 365; strong problem solving

Qualifications

• Bachelor’s degree in information technology or a related field is required.
• Proven track record delivering IT support in a fast-growing organization.
• Experience collaborating with IT vendors to provide timely and effective technical support.
• Experience troubleshooting hardware, software and AV equipment.
• Experience tracking and maintaining IT asset inventory.
• Knowledge of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Knowledge of cybersecurity best practices and training.
• Knowledge of project management methodologies is an asset.
• Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.
• Ability to work autonomously and collaboratively in a high-growth environment.

Responsabilités

• Provide IT support to our Dublin office when required.
• Provide remote IT support to our Toronto office when required.
• Provide remote IT support to consultants in Europe and North America when required.
• Work with IT vendors to provide support of Microsoft 365 services.
• Coordinate with IT vendors to ensure data integrity and cybersecurity practices.
• Track and maintain IT asset inventory and management.
• Troubleshoot IT and equipment issues reported by users (network, devices, printers).
• Maintain technical documentation and secure password management.
• Provide AV support for meeting rooms and video conferences.
• Monitor cybersecurity awareness and compliance reporting to management.

Connaissances

IT support

Cybersecurity awareness

End user training

Autonomy

Vendor coordination

Formation

Bachelor’s degree in information technology

Outils

Microsoft 365

SharePoint/Intune/Outlook/Teams/OneDrive

Description du poste

Trindent Consulting is seeking a proactive, detail-oriented and experienced IT Associate to join our fast-growing team based in our offices in Pembroke Street, Dublin 5 days a week.

Reporting directly to the Office Manager the successful candidate will play a critical role in maintaining and enhancing the company’s IT infrastructure to support business scale and agility. This is a unique opportunity to make an impact within a rapidly evolving environment, where strong technical acumen, independence, and cross-functional collaboration are key.

Key Responsibilities:

• Provide IT support to our office in Dublin, when required.
• Provide remote IT support to our office in Toronto, Canada when required.
• Provide remote IT support to our consultants in Europe and North America when required.
• Work with IT vendor to provide technical support of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Coordinate with IT vendors to ensure data integrity, enforce Cybersecurity best practices and conduct company-wide training.
• Track and maintain IT asset inventory & management.
• Troubleshoot IT and equipment issues reported by users, including troubleshooting network/internet connectivity, troubleshooting monitors, laptop devices, printers and other equipment as required.
• Manage cell phone carriers, including but not limited to assignment of phone numbers and monitoring data usage.
• Maintain technical documentation for systems & secure password management.
• Provide AV support for meeting rooms and video conferences.
• Monitor the company's cybersecurity awareness and compliance platform, and provide regular compliance reporting to management
• Contribute to continuous improvement projects and IT system enhancements

Key Skills and Experience:

• Bachelor’s degree in information technology or a relevant related field is required.
• Proven track record delivering IT support in a fast-growing organization.
• Experience collaborating with IT vendors to provide timely and effective technical support.
• Experience troubleshooting hardware, software, and AV equipment.
• Experience tracking and maintaining IT asset inventory. Familiarity with IT asset tracking systems and best practices.
• Knowledge and understanding of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Knowledge and understanding of Cybersecurity best practices and training.
• Knowledge of project management methodologies is an asset.
• Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.
• Ability to work autonomously and collaboratively in a high-growth, fast-paced environment.

Trindent Consulting is committed to providing an accessible, respectful and inclusive environment for all employees and job applicants. We will provide reasonable accommodation if required. If you require any specific accommodation due to a disability or a medical need during the application process, please contact us.