IT Associate

Trindent; Dublin; On-site; EUR 40,000 - 52,000; Full time

Job summary

Trindent Consulting is seeking an IT Associate to join the Dublin office. The role focuses on maintaining IT infrastructure, providing on-site and remote support, and collaborating with vendors to ensure security and data integrity.

The successful candidate will manage Microsoft 365 services, track IT assets, and support users across Europe and North America. A proactive, detail-oriented, and independent approach is essential.

Qualifications

• Bachelor’s degree in information technology or equivalent
• Proven IT support experience in a fast-growing environment
• Experience with Microsoft 365 administration and services
• Familiarity with cybersecurity best practices and training
• Experience coordinating with IT vendors and managing assets

Responsibilities

• Provide IT support for the Dublin office and remote sites as needed
• Provide remote IT support to Toronto office and other regions
• Manage Microsoft 365 services (SharePoint, Intune, Outlook/OWA, Teams, OneDrive)
• Coordinate with vendors to ensure data integrity and security practices
• Maintain IT asset inventory and documentation; support AV in meeting rooms
• Troubleshoot hardware, software, AV equipment, and network connectivity
• Manage mobile devices and monitor data usage
• Create regular cybersecurity/compliance reporting for management
• Support continuous IT system improvements and end-user adoption

Skills

IT support

Microsoft 365

Cybersecurity

Asset management

Vendor coordination

Documentation

Education

Bachelor’s degree in information technology

Tools

IT asset tracking systems

Job description

IT Associate, Dublin Office

Trindent Consulting is seeking a proactive, detail-oriented and experiencedIT Associate to join our fast-growing team based in our offices in Pembroke Street, Dublin5 days a week.

Reporting directly to the Office Manager the successful candidate will play a critical role in maintaining and enhancing the company’s IT infrastructure to support business scale and agility. This is a unique opportunity to make an impact within a rapidly evolving environment, where strong technical acumen, independence, and cross-functional collaboration are key.

Key Responsibilities:

• Provide IT support to our office in Dublin, when required.
• Provide remote IT support to our office in Toronto, Canada when required.
• Provide remote IT support to our consultants in Europe and North America when required.
• Work with IT vendor to provide technical support of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Coordinate with IT vendors to ensure data integrity, enforce Cybersecurity best practices and conduct company-wide training.
• Track and maintain IT asset inventory & management.
• Troubleshoot IT and equipment issues reported by users, including troubleshooting network/internet connectivity, troubleshooting monitors, laptop devices, printers and other equipment as required.
• Manage cell phone carriers, including but not limited to assignment of phone numbers and monitoring data usage.
• Maintain technical documentation for systems & secure password management.
• Provide AV support for meeting rooms and video conferences.
• Monitor the company's cybersecurity awareness and compliance platform, and provide regular compliance reporting to management
• Contribute to continuous improvement projects and IT system enhancements

Key Skills and Experience:

• Bachelor’s degree in information technology or a relevant related field is required.
• Proven track record delivering IT support in a fast-growing organization.
• Experience collaborating with IT vendors to provide timely and effective technical support.
• Experience troubleshooting hardware, software, and AV equipment.
• Experience tracking and maintaining IT asset inventory. Familiarity with IT asset tracking systems and best practices.
• Knowledge and understanding of Microsoft 365 (SharePoint, Intune, Outlook/OWA, Teams, OneDrive).
• Knowledge and understanding of Cybersecurity best practices and training.
• Knowledge of project management methodologies is an asset.

• Ability to ensure operational effectiveness through end user adoption/training of new technologies is nice to have.

• Ability to work autonomously and collaboratively in a high-growth, fast-paced environment.

Trindent Consulting is committed to providing an accessible, respectful and inclusive environment for all employees and job applicants. We will provide reasonable accommodation if required. If you require any specific accommodation due to a disability or a medical need during the application process, please contact us.