Global HR Solutions Specialist

Eli Lilly and Company; Cork; Hybrid; EUR 26,000 - 46,000; Full time

Benefits offered by this job

Healthcare

Pension

Life assurance

On-site gym

Canteen subsidy

Travel subsidies

On-site parking

Flexible hybrid working

Job summary

Lilly Cork in Ireland is hiring for an HR Capability Centre role to serve as the first point of contact for a broad range of HR inquiries. The team delivers end-to-end services across HR, with a focus on data quality, process improvements and stakeholder support.

You will handle HR inquiries through calls, chats, and emails, process HR transactions, advise managers on policy, and guide users on Workday usage within a hybrid working environment.

Qualifications

• Bilingual/Multilingual with English.
• 2+ years’ experience in fast paced customer service, administration, or operations.
• Bachelor’s Degree (preferably in HR) or equivalent work experience.

Responsibilities

• Taking, logging, assessing, and resolving first line calls, chats, and emails.
• Process HR transactions, logging and closing cases, and ensuring accuracy of data.
• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query.
• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
• Manage questions, elevate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence.
• Maintain electronic employee personnel files.
• Provide ongoing feedback and share learning to content governance team to maintain strong self-serve content to other team members and Training Analyst on either new specialist topic or require learning.
• Provide feedback and information to support a high-quality experience in the HR Capability Centre.
• Create, update, store relevant employment information.
• Conduct data quality reviews, monitor and correct processing errors.
• Assist in testing upgrades and new system functionality.

Skills

HR knowledge

Data management

Stakeholder management

Communication skills

Workday experience

Education

Bachelor’s Degree in HR

Tools

Workday

HRIS

Job description

Lilly Cork in Ireland is hiring for an HR Capability Centre role to serve as the first point of contact for a broad range of HR inquiries. The team delivers end-to-end services across HR, with a focus on data quality, process improvements and stakeholder support.

You will handle HR inquiries through calls, chats, and emails, process HR transactions, advise managers on policy, and guide users on Workday usage within a hybrid working environment.