Expert Specialist - Global HR Solutions -

Eli Lilly and Company; Cork; Hybrid; EUR 26,000 - 46,000; Full time

Benefits offered by this job

Healthcare

Pension

Life assurance

On-site gym

Canteen subsidy

Travel subsidies

On-site parking

Flexible hybrid working

Job summary

Lilly Cork in Ireland is hiring for an HR Capability Centre role to serve as the first point of contact for a broad range of HR inquiries. The team delivers end-to-end services across HR, with a focus on data quality, process improvements and stakeholder support.

You will handle HR inquiries through calls, chats, and emails, process HR transactions, advise managers on policy, and guide users on Workday usage within a hybrid working environment.

Qualifications

• Bilingual/Multilingual with English.
• 2+ years’ experience in fast paced customer service, administration, or operations.
• Bachelor’s Degree (preferably in HR) or equivalent work experience.

Responsibilities

• Taking, logging, assessing, and resolving first line calls, chats, and emails.
• Process HR transactions, logging and closing cases, and ensuring accuracy of data.
• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query.
• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
• Manage questions, elevate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence.
• Maintain electronic employee personnel files.
• Provide ongoing feedback and share learning to content governance team to maintain strong self-serve content to other team members and Training Analyst on either new specialist topic or require learning.
• Provide feedback and information to support a high-quality experience in the HR Capability Centre.
• Create, update, store relevant employment information.
• Conduct data quality reviews, monitor and correct processing errors.
• Assist in testing upgrades and new system functionality.

Skills

HR knowledge

Data management

Stakeholder management

Communication skills

Workday experience

Education

Bachelor’s Degree in HR

Tools

Workday

HRIS

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world. Eli Lilly Cork is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!

Are you interestedin serving in an HR capability centre, delivering seamless experience?Do you enjoy working in a team that serves as the first point of contact for a broad range of HR enquiries, encouraging the exchange of ideas, best, and continuous learning?

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe bydiscovering,developing,and delivering medicines that help them live longer, healthier, more active lives.

Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

The Global HR Solutions team is an organisation built to deliver end to end dedicated services and partnerships with HRS countries, COE’s and employees across the globe. As part of this team, you will create moments that matter.

Responsibilities

• Taking, logging, assessing, and resolving first line calls, chats, and emails.
• ProcessHR transactions, logging and closing cases, and ensuring accuracy of data
• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query.
• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
• Manage questions, elevate those cases that are outside standard guidance and ... need further support through resolution processes, directing inquiries where necessary to the Center of Excellence
• Maintain electronic employee personnel files.
• Provide ongoing feedback and share learning to content governance team to maintain strong self-serve content to other team members and Training Analyst on either new specialist topic or require learning.
• Provide feedback and information to support a high-quality experience inthe HR Capability Centre
• Create, update, store relevant employment information.
• Conduct data quality reviews, monitor and correct processing errors.
• Assist in testing upgradesand new system functionality.

Basic Qualifications

• Bilingual/Multilingual with English
• 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment
• Bachelor’s Degree (preferably in HR) or equivalent work experience

Additional Skills/Preferences

• Specialized knowledge in HR
• Prior experience working in shared services.
• Prior Workday experience
• Strong Data Management skills
• Strong oral and written communication skills
• Ability to navigate computerized data entry system or other relevant applications.
• Strong resilience to ambiguous environments
• Strong data management and attention to detail
• Strong oral and written communication skills
• Strong stakeholder management

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is €26,400 - €46,200 Full-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a pension plan; vacation benefits; eligibility for healthcare benefits; flexible benefits (if applicable) life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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