Global HR Operations & Projects Lead

Salesforce, Inc.; Ireland; On-site; EUR 70,000 - 100,000; Full time

Job summary

Salesforce, Inc. is seeking an Employee Success Operations Specialist to join the Global ES Operations team in Ireland.

You will lead and support Hire-to-Retire and Payroll transformations, driving process excellence, compliance, and continuous improvement while supporting Centers of Expertise. You will manage Leave of Absence, Benefits, and other elements of the employee lifecycle, building cross-functional partnerships, training teams on new processes, and ensuring policies are applied with

Qualifications

• Bachelor's degree (or equivalent experience) required.
• Project Management experience required.
• Minimum 3 years' experience in human resources, including leave management experience and LOA administration & vendor management.
• Experience of benefits management across EMEA desirable.
• Prior experience in HR operations, shared services organization, or a centralized HR function preferred.
• Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.

Responsibilities

• Lead and support projects across the Hire-to-Retire lifecycle (e.g., Global Time & Attendance and Benefits), including reviewing BRDs, conducting UAT, driving change management, and managing stakeholder communications.
• Partner with the team to identify and deliver operational and employee experience improvements using AI, automation, RPA, and data-driven insights.
• Contribute to post-project hypercare and stabilization plans to ensure smooth transitions, timely issue resolution, and strong adoption of new solutions.
• Train and enable People Services team members on new processes, procedures, and tools to embed changes effectively and build team capability.
• Build trusted, consultative relationships with operational management and Employee Success partners at all levels to align on process, policy, and operational impacts.
• Support development and maintenance of end-to-end SOPs and process maps in partnership with cross-functional stakeholders to harmonize and standardize global operations.
• Deliver frontline support to prevent, resolve, and refer employee questions or concerns across Benefits, Compensation, Time Off, and Leave of Absence.

Skills

Project Management

Communication

Attention to detail

Team collaboration

Education

Bachelor's degree (or equivalent experience)

Job description

Salesforce, Inc. is seeking an Employee Success Operations Specialist to join the Global ES Operations team in Ireland.

You will lead and support Hire-to-Retire and Payroll transformations, driving process excellence, compliance, and continuous improvement while supporting Centers of Expertise. You will manage Leave of Absence, Benefits, and other elements of the employee lifecycle, building cross-functional partnerships, training teams on new processes, and ensuring policies are applied with