German-Speaking Customer Onboarding & Success Specialist

TELUS Digital; Dublin; Hybrid; EUR 33,000 - 40,000; Full time

Benefits offered by this job

Permanent contract

Competitive salary + bonus

Career advancement

Refer a friend rewards

Multilingual exposure

CSR events

Private medical insurance (after 6m)

Job summary

TELUS Digital is hiring a Customer Onboarding Specialist in Dublin for a hybrid role. You will analyze new customers' HR software needs, support implementations via email and video calls, and advise on the product to ensure satisfaction.

Fluency in English and German is required, with strong communication and a data-driven approach. The job offers a permanent contract, a competitive salary with performance bonus, and relocation opportunities.

Qualifications

• Fluent written and spoken English and German (C1/C2).
• Experience in customer-facing roles, support, or account management.
• Excellent communication and problem-solving mindset.

Responsibilities

• Analyze customer requirements for the HR software product.
• Support implementations via email and video calls.
• Provide competent product guidance to ensure customer satisfaction.

Skills

English fluency

German fluency

Strong communication

Data-driven

Tools

Zendesk

Gainsight

Jira

Job description

TELUS Digital is hiring a Customer Onboarding Specialist in Dublin for a hybrid role. You will analyze new customers' HR software needs, support implementations via email and video calls, and advise on the product to ensure satisfaction.

Fluency in English and German is required, with strong communication and a data-driven approach. The job offers a permanent contract, a competitive salary with performance bonus, and relocation opportunities.