German-Speaking Technical Support Specialist

Dormont Manufacturing Co; Dublin; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

Dormont Manufacturing Co is looking for a Customer Support Specialist in Dublin, Ireland. In this full-time role, you will work directly with customers using HubSpot, resolving their product-related queries through phone, chat, and web channels.

The ideal candidate will have fluency in English and German, along with at least 1 year of experience in customer or technical support. A strong customer-first mentality and technical troubleshooting skills are essential, allowing you to deliver empathetic resolutions that facilitate customer business growth.

Qualifications

• Minimum of 1 year of experience in a customer support or technical support role.
• Strong foundation in technical troubleshooting.
• Ability to understand and use product documentation effectively.

Responsibilities

• Utilise phone, live chat, and web tickets to assist customers.
• Apply business acumen to proactively identify challenges.
• Implement troubleshooting frameworks for technical queries.

Skills

Fluent in English and German

Technical troubleshooting

Customer-first mentality

Dynamic collaboration

Job description

Dormont Manufacturing Co is looking for a Customer Support Specialist in Dublin, Ireland. In this full-time role, you will work directly with customers using HubSpot, resolving their product-related queries through phone, chat, and web channels.

The ideal candidate will have fluency in English and German, along with at least 1 year of experience in customer or technical support. A strong customer-first mentality and technical troubleshooting skills are essential, allowing you to deliver empathetic resolutions that facilitate customer business growth.