German-Speaking Technical Support Engineer - Elastic Cloud Storage

Dell; Buttevant; On-site; EUR 55,000 - 75,000; Full time

Job summary

Dell Technologies in Ireland is seeking a German-speaking Technical Support Engineer for Elastic Cloud Storage. You will diagnose and resolve complex issues, communicate with stakeholders and contribute to self-service resources.

You will develop SME by learning new technologies and coaching peers while supporting a 24x7 operation, including shift work and on-call responsibilities. Join the ECS team to deliver high-quality remote diagnostics, document solutions, and ensure customer success in a

Responsibilities

• Diagnose and resolve complex issues using analysis, advanced troubleshooting tools, and diagnostic procedures.
• Maintain clear, closed-loop communication with internal and external stakeholders and manage caseload priorities.
• Develop subject matter expertise by learning new technologies and coaching peers through presentations and informal training sessions.
• Support a 24x7x365 operation with flexibility for shift work, weekends, holidays, and on-call duties.

Job description

Job Description

German-Speaking Technical Support Engineer - Elastic Cloud Storage At Dell Technologies, world-class service doesn't end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we will analyze it, identify the cause, recommend a solution and document the problem. Join us as a German-Speaking Technical Support Senior Engineer on our ECS team in Ireland to do the best work of your career and make a profound social impact.

What you'll achieve

• Diagnose and resolve complex issues by applying systems analysis techniques, advanced troubleshooting tools, and diagnostic procedures across unique customer environments, escalating to senior resources when necessary.
• Communicate and document effectively by maintaining closed-loop communication with internal and external stakeholders, managing your own caseload priorities, and setting clear expeccipating in eServices content creation such as chat, support forums, and self-service resources.
• Develop subject matter expertise by continuously learning new technologies and products while coaching peers through presentations and informal training sessions.
• Support a 24x7x365 operation with flexibility for shift work, weekends, holidays, and on-call responsibilities as required.

Every Dell Technologies team member brin