German-Speaking Senior Technical Support Engineer - Elastic Cloud Storage

Dell; Cork; On-site; EUR 60,000 - 90,000; Full time

Job summary

Dell Technologies is seeking a German-speaking Senior Technical Support Engineer for Elastic Cloud Storage in Ireland. You will support Enterprise and Government customers, handling complex installations, configurations, and troubleshooting.

You will work with a global team to diagnose issues, provide remote diagnostics, and document solutions. The role emphasizes strong customer relations, technical depth, and the ability to communicate clearly across multiple channels.

Qualifications

• German language proficiency required for effective communication with customers.
• Strong technical troubleshooting abilities across Dell ECS products.
• Proven experience delivering high-quality customer support in enterprise environments.

Responsibilities

• Identify interoperability matrices and deliver targeted training within Field and Remote support.
• Maintain closed-loop communication to notify stakeholders of issue status and resolutions.
• Share knowledge gained from problems to improve support capabilities and documentation.

Skills

German language proficiency

Technical troubleshooting

Customer support

Job description

Job Description

German-Speaking Senior Technical Support Engineer - Elastic Cloud StorageAt Dell Technologies, world-class service doesn't end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we will analyze it, identify the cause, recommend a solution and document the problem. Join us as a Senior Technical Support Engineer on our ECS team in Ireland to do the best work of your career and make a profound social impact. What you'll achieve As a Senior Technical Support Engineer, you will be truly rewarded for working with some very high-profile and strategic customers and partners globally. Join Dell Technologies and you will work in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you'll always be challenged in your work and supported in reaching your most ambitious goals. The Senior Engineer position is to provide support for Dell Technologies, ECS Division. Customers represent a broad range of Enterprise, Government and Vertical markets. Support open cases through multiple channels such as phone, email and online channels. The successful candidate will have excellent customer relations, communication, problem identification, troubleshooting skills and a strong technicals to senior resources.

• Identify and interpret interoperability and support matrices; identify, creates and deliver timely and highly focused training programs and/or serviceability enhancements within the Field and Remote technical support departments.
• Maintain a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
• Be responsible for sharing all acquired knowledge concerning problem resol